CoinList is hiring a
Web3 Wallets Support Analyst

Compensation: $32k - $92k *

Location: San Francisco, California, United States

CoinList is where the world’s best crypto projects build their communities and early adopters can invest in and trade top-tier digital assets. Our mission is to accelerate the advancement of blockchain technology, by finding the best emerging blockchain projects and helping them succeed. CoinList has become the global leader in new token issuance, helping blue chip projects like Solana, Filecoin, Celo, Dapper Labs, and others raise over $800 million and connect them with hundreds of thousands of new token holders. And we now support the full lifecycle of crypto investment, from token sales through token distribution, trading, lending, and crypto-specific services such as staking and access to decentralized-finance opportunities. CoinList users trade and store Bitcoin, Ether, and many other popular crypto assets through CoinList.co, CoinList Pro (our full-service exchange), and mobile apps, while also getting exclusive access to the best new tokens before they list on other exchanges.

Unlike other centralized crypto finance platforms, we're not here to just build a bank or a brokerage. We're building the platform for people who are passionate about moving crypto forward, and we’re just getting started. Come join us and propel the future of crypto!

We’re especially interested in candidates who have held support, financial or operational role at a crypto-currency or fintech companies. This is a remote position. We prefer candidates have the ability to work European hours, however this is not a requirement.

This will role will initially be focused on building out the client support flows for wallet and treasury related inquiries. You will be communicating very regularly with CoinList's retail and institutional clients regarding questions pertaining to their cryptocurrency and fiat funds. Over time you will be expected to take on more operational tasks, specifically helping facilitate the movement of funds on and off CoinList's platform.

Who you are:

  • You’re excited about cryptocurrency. CoinList’s mission is to help the best crypto companies succeed by serving as a trusted advisor in the space. We’re incredibly excited by the power of distributed ledger technology, and you should be too.
  • You’re entrepreneurial. This role is autonomous - you’re really excited about proposing and testing ideas based on issues and opportunities you see.
  • You’re an excellent communicator. You’ll be the primary interface between CoinList, support team and our users and be responsible for diagnosing user issues and helping users navigate our products.
  • You’re analytical. You’re fascinated by data and enjoy structuring complex and ambiguous problems.
  • You're process driven. As CoinList is a rapidly growing company, we expect the Wallet and Treasury team to grow very quickly. In order to scale you will be expected to design processes that allow for exponential growth.

What you will do:

  • Ensure an outstanding customer experience. Crypto is complicated and always changing. No matter what the situation or problem, you’ll make sure every customer issue is resolved quickly and with care. You’ll identify wallet and treasury issues and work across teams to solve the problem.
  • Partner with our support team to troubleshoot clients’ transaction issues. You will identify issues impacting our customers, then define and implement solutions in a timely manner.
  • Manage urgency and timelines to ensure that we are meeting our SLAs and providing a exceptional, ever-improving experience to our customers.
  • Provide product feedback. You will recommend wallet/treasury products to build based on qualitative and quantitative analysis to improve the treasury and wallet experience.
  • Support the daily financial operations for our customers such as bank transfers, wire transfers and ACH processing.
  • Design and implement the client communication workflows. This includes automated responses, manual responses, deadlines, correct tagging, training support agents etc.
  • Work on ad hoc projects. There are many long term projects that need to be designed and researched before implementing. You will be assisting with many different wallet related projects.

Requirements:

  • 2+ years experience in a customer-facing, financial analyst or operational analyst role.
  • Attention to detail. Clear and concise writing. Structured thinking.
  • Excellent analytical and interpersonal skills.

As an early employee at CoinList, you will be a critical part of our core team and have a huge influence over the direction of the company. We will compensate you well, invest deeply in your development, and do everything we can to make sure this is the single best work experience of your life. At CoinList, we are proud to be an Equal Opportunity Employer. We celebrate diversity, value our differences, and are committed to creating an inclusive environment for all employees.

#LI-Remote

Apply Now:

This job is closed

Compensation: $32k - $92k *

Location: San Francisco, California, United States

This job is closed


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