Immutable is hiring a
Web3 Customer Success Manager

Compensation: $58k - $60k *

Location: Remote

A bit about us:

Immutable’s mission is to make digital worlds real!

NFTs (unique digital assets stored on a blockchain), are exploding into a global asset class at rapid speed. The biggest companies in the world in gaming, finance, digital art, and collectables are either actively building or strategising their entry into the market.

However, blockchain assets right now are highly illiquid: transactions take minutes or hours to confirm, Ethereum can process fewer than 5 asset trades per second for the whole world combined, and the UX is very challenging for mainstream users. 

Immutable X is the leading open-ecosystem scaling solution to trade and create NFTs on Ethereum. We’re a protocol: that means we enable other businesses to create and trade NFTs with no gas fees, completely carbon neutral, and in a truly decentralised manner.

About the role:

As a Customer Success Manager, you will be completely accountable for the complete post-sales lifecycle of an Immutable X customer. This includes working closely with solutions architects and pre/post sales engineers to launch a customer’s integration onto Immutable X, all the way through to ongoing project success, retention and renewal. This role has an incredible level of accountability and ownership, and will directly impact the success of Immutable and its growth moving forward.

You will understand Immutable X’s product deeply, and be sufficiently enabled to be independent for the bulk of customer dialogue, while being supported on integrations by solutions architects. You will be a trusted advisor and evangelist to these customers, deeply understand their business and their needs, and help them maximise the success of their NFT business on Immutable X.

You will work closely with the product and engineering team to facilitate success and feedback from customers, and be the user’s internal advocate, ensuring an exceptional experience throughout their integration into Immutable X.

Additional Information:

Immutable is committed to building and fostering an inclusive, diverse workplace. We believe in incorporating everyone’s perspectives and experiences as this has been a significant driver in our success so far.

For this reason, we strongly encourage candidates of all backgrounds to get in touch. Even if you don’t meet all the requirements of a job listing, do yourself (and us) a favour by still applying! It’s highly likely you’ll bring something to the workplace that we haven’t thought of yet, and we would love to hear from you.

We are a 2021 Circle Back Initiative Employer – we commit to respond to every applicant.

Apply Now:

This job is closed

Compensation: $58k - $60k *

Location: Remote

This job is closed


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