Okcoin is hiring a
Web3 Chatbot Specialist

Location: Dublin, Dublin, Ireland

Who We Are

Okcoin is one of the world’s largest and fastest growing cryptocurrency exchanges. We help millions of people buy and sell bitcoin, and over 30 other crypto assets every day — but our work is a whole lot more than that. We’re building an inclusive future of finance, one that opens new opportunities to learn financial literacy, store value, and build wealth for everyone.
Ready to help the next billion people experience the future of finance with us? Come on board. We have offices in San Francisco, Miami, Malta, Hong Kong, Singapore and Japan.

About the Team:

This team is part of the Global Operations (G-Ops) Centre, home to specialised teams of operations experts, many with years of first-hand experience across a wide range of industries and sectors. This team supports customers globally through different channels such as live chat, emails, tickets, social media, and many more. We work closely with all our key stakeholders, such as Marketing, Finance, and Payment Operations, to successfully launch various global products while understanding the associated risks and management strategies for business growth.

About the Opportunity:

The successful candidate will think big about the future of FinTech (Crypto, Blockchain, etc.) and how you can bring more remarkable customer experience through the system & applications used by ensuring systems & tools used are operating at optimum level. You’ll continuously lookout for any other areas for improvement and engagement with stakeholders. You will possess the ability and willingness to balance the business requests and priorities while being able to articulate the rationale behind decisions.

At your core, you’ll thrive in a fast-paced, collaborative, process-driven environment and be able to adapt and adjust plans on the fly. You must also have strong prioritisation skills and a willingness to roll up one's sleeves to get the job done.

As a Chatbot Specialist, you will own the chatbot strategy and have the opportunity to showcase the power of chatbot technology for all of our amazing partners, prospects and customers to see! By increasing chatter volume and conversion rates across every step of the marketing and sales funnel, you will play a crucial role in achieving our MQL, pipeline and ARR goal.

About You

  • You have experience creating workflows and personalised experiences with conversion in mind
  • Excellent command of spoken and written English with additional at least 1 additional language (Russian or Turkish)
  • You have implemented and managed a chatbot solution in the past
  • You are comfortable with building and customising conversational experiences
  • You have been held accountable to measurable, stretch targets
  • You have a basic understanding of the marketing funnel but are eager to learn more about demand gen marketing
  • You are a self-starter who can take action with minimal supervision and consistently deliver against deadlines and goals
  • You are comfortable with a metrics orientation, and can analyse reports and identify actionable insights to drive new opportunities
  • You love to experiment and think outside of the box
  • You are excited to make an immediate impact, and hitting team goals
  • You thrive in fast paced environments and look to always improve performance

Outcomes:

  • Deliver a bot experience on our website and landing pages that is best of class and exposes Ada’s product features, brand tone, and the power of our own technology
  • Increase the volume of MQLs through our chatbot by at least 20%
  • Leverage data to make optimisations that will drive better conversion rates at every stage of the marketing funnel
  • Work with channel and campaign managers to understand traffic strategy and how to lift bot engagement across each traffic source
  • Report frequently on chatbot performance and understand levers to pull to optimise against our goals

Okcoin Statement:

Okcoin is committed to equal employment opportunities regardless of race, colour, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status.

Apply Now:

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Location: Dublin, Dublin, Ireland

This job is closed


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