MoonPay is hiring a
Web3 IT Support Engineer

Compensation: $81k - $84k *

Location: Lisbon, Lisboa, Portugal

The IT Team

The IT team is integral to the success of the business, supporting our systems and their colleagues at MoonPay. We strive to simplify technology and bridge the gap between employees and their day-to-day tools. We’re looking for someone that is comfortable working as part of our growing distributed team and who enjoys working to get to a resolution and improve upon our existing processes and systems. To be successful, you’ll possess strong analytical skills and problem-solving abilities. Outside of core duties they will work on operational and technical projects aimed at innovation and simplification.

Our goal as a team is to keep the lights on and work closely together with our colleagues in the business. We always strive to add value in ways to make everyone's jobs easier, simpler, and to articulate ourselves in ways that are efficient and keep our capabilities growing as a fast-paced business.

What you’ll do 👀

  • Day to day focus is on the IT Support operations function, providing excellent customer service to our employees and maintaining SLAs
  • Triage and support all IT related inquiries as they arise, within a Mac based environment
  • Support Weekly IT Onboarding Sessions for new Team Members
  • Develop and document IT procedures and pragmatic problem solving
  • Account management for password resets and lockout
  • Participate in oncall support for immediate software and hardware issues
  • Diagnose computer problems and provide technical support
  • Troubleshoot software and hardware
  • Train end-users on how to setup and use new technologies
  • Provide technical support to team members on multiple locations globally
  • Use specialized software to manage end-users' computers to troubleshoot, diagnose and resolve complex issues
  • Build and maintain relationships across multiple internal teams
  • Participate in on-site support within our Lisbon office when occasionally necessary

You should apply if ✅

  • You have a creative and resourceful mindset. Ability to overcome difficulties through out-of-the-box thinking
  • You have good communication skills and like to pay attention to detail
  • You have at least 2 years of experience working on IT related roles in a Mac based environment
  • You have experience deploying and administering SaaS tools such as Okta, Jamf, Google Workspace and Slack
  • You have hands-on experience working on Apple based corporate environments
  • You are comfortable working on mechanic or manual tasks, with a mind for automating said tasks

Research has shown that women are less likely than men to apply for this role if they do not have solid experience in 100% of these areas. Please know that this list is indicative and that we would still love to hear from you even if you feel you only are a 75% match. Skills can be learnt, diversity cannot.

We promote a diverse and inclusive culture at MoonPay.

Bonus points if:

  • You’re comfortable working on a fully remote environment
  • You have experience working in a regulated industry
  • You believe you have good time management and organization skills
  • You understand internet security and data privacy principles
  • You have a proactive mindset
  • You have had an experience in a similar environment with hyper-growth and fast pace
  • You have relevant professional certifications

Logistics 🛠

Unfortunately, we are unable to offer visas of any kind at this time! We are looking for a candidate base in Lisbon only candidates within the city will be considered

Our interview process takes place on Zoom and tends to consist of the following stages:

  • Recruiter call (20-30 minutes)
  • Initial screen (30-45 minutes)
  • Final interview (80-90 minutes)

Please let us know if you require any accommodations for the interview process, and we’ll do our best to provide assistance.

Apply Now:

This job is closed

Compensation: $81k - $84k *

Location: Lisbon, Lisboa, Portugal

This job is closed


Benefits: Distributed Team


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