Chainalysis is hiring a
Web3 Customer Success Manager, Europe (Italian-speaking)

Compensation: $36k - $40k *

Location: ENG London, England, United Kingdom

Our Customer Success team is insatiably curious and adept at problem-solving. We use data and domain expertise to navigate the customer-journey, helping each stakeholder define and achieve success. We’re also extremely collaborative and work cross-functionally to share the insights we learn from our customers.

The Customer Success Manager is passionate about the customer’s mission, understanding their objectives, and ensuring their ultimate success. We measure ourselves by things like user adoption, retention, and overall satisfaction.

Within a year you are successful if…

  • Our biggest customers trust and rely on you to help them achieve their goals
  • You can confidently answer advanced product usage and technical questions related to data and investigations across our product suite
  • You’ve directly contributed to increasing the adoption, renewal, and net retention of our most important federal customers by monitoring their usage, noticing meaningful trends, and executing strategic account plans
  • Any risk of customer churn is identified early and mitigated effectively
  • You’ve established a regular cadence of contact and reviews for your book of business that allows you to understand your customers and their goals, proactively solve problems, and maintain optimal customer health scores
  • The feedback you’ve provided to our internal teams has resulted in product improvements and new features

A background like this helps:

  • Customer Success, project management, consulting or similar customer facing role in a data or SaaS company
  • Experience building out customer journeys, account plans and expanding product adoption
  • Prior working experience in the forensic or investigations space
  • Emotional intelligence and an empathetic propensity to read between the lines and understand what the customer is saying (and what they mean)
  • An interest in cryptocurrency helps!

#LI-EG1 #LI-Remote

Apply Now:

This job is closed

Compensation: $36k - $40k *

Location: ENG London, England, United Kingdom

This job is closed


Receive similar jobs:

Web3 Sales Representative Salary

The average yearly salary for a Web3 Sales Representative is $125k per year, with a minimum base salary of $60k and a maximum of $280k.

Check more information about Web3 Sales Representative Salary.

Web3 Sales Representative Jobs

Job Position and Company Location Tags Posted Apply
London, United Kingdom
Apply
London, United Kingdom
London, United Kingdom
Apply
London, United Kingdom
London, United Kingdom
London, United Kingdom
Apply
London, United Kingdom
Apply
London, United Kingdom
Apply
London, United Kingdom
London, United Kingdom
Apply

Recommended Web3 Sales Representatives for this job

/@ash2ash


See Profile
/@joanchavezm


See Profile
/@benkoch


See Profile
/@maolha


See Profile
/@annak


See Profile
Cover Letter / AI Interview