Bitcoin Depot is hiring a
Web3 Product Ops Specialist - Austin

Compensation: $54k - $75k *

Location: TX Austin, Texas, United States

Bitcoin Depot is seeking a Product Ops Specialist. In this role, you will perform technical investigations to triage product issues including performing product backlog management, tracking, and issue follow up. You will also be responsible for:

  • Becoming an expert with deep knowledge of the product, platform, and a broad understanding of customer use cases to rapidly and efficiently troubleshoot incoming issues
  • Perform product issue backlog management, tracking, and triage
  • Maintain and update products with documentation
  • Follow up on delivery of fixes and enhancements with product owners and development
  • Working closely with the Product Managers, Team Leads, Engineers, and Developers on triaging issues
  • Worth with the Director of Product Operations and learn to manage internal liquidity flows
  • Participating in internal discussions related to the product, and helping address questions from customers and other internal teams.
  • Assisting with customer success triage
  • Working with the Customer Success team to participate in product operation processes and work closely with them to ensure smooth communication between both teams.
  • Playing an important role in the optimization of operations processes.
  • Thinking of strategies to design and automate processes that directly improve product operations performance always focused on scalability and efficiency.
  • Adapting and challenging the current situation if needed. Prepared to improve everything we do.
  • Other duties as assigned

Requirements:

Qualifications / Experience / Technical Skills:

  • Familiar with common development tools and technologies used to manage and diagnose web-based products including source control, logging, and monitoring systems.
  • Excellent Excel and data analysis skills
  • Exceptional problem-solving skills, ability to structure complex problems and develop creative solutions

Soft Skills / Personal Characteristics:

  • Detail-oriented with team and time management skills - the ability to balance multiple work threads, deadlines, and requests.
  • Relentless curiosity and inquisitiveness to validate escalated issues and solve complex problems.
  • Exceptional communications skills with special emphasis on listening. Know how to communicate effectively, and persuasively with a focus on building strong working relationships.
  • Comfortable working with developers and technical engineering teams as well as leadership to achieve successful outcomes.

Associated topics: Cryptocurrency, Blockchain, Bitcoin, Ethereum, ATM’s, Liquidity.

Apply Now:

This job is closed

Compensation: $54k - $75k *

Location: TX Austin, Texas, United States

This job is closed


Receive similar jobs:

Cover Letter / AI Interview