Careers at Paxful is hiring a
Web3 CCX - Social Media and Community Analyst

Location: remote

What You’ll Do:

  • Moderate and manage any customer support queries on the different community channels such as Twitter, Facebook, Instagram. LinkedIn, Reddit, and review sites like Google/Apple App Store.
  • Resolve concerns within the service level agreement (SLA) to reduce potential revenue loss and maintain Paxful’s brand reputation
  • Engage customers in a timely manner and follow escalation policy for sensitive issues
  • Monitor, analyze, and report on social media trends, feedback and online reviews
  • Identify issue patterns and provide insights, process and system improvements to the department
  • Improve or create processes to make workflows as efficient as possible.
  • Coordinate with internal teams as required
  • Occasionally produce content plans to educate users on our products and services
  • Become a subject matter expert on cryptocurrency by reading up on trends and news related to bitcoin, cryptocurrency and peer to peer trading.

What we are looking for:

  • At least 2 years of experience in Customer Support or Social Media Management
  • A background in Communications, Marketing or any relevant course in the Liberal Arts, Social Sciences or Business field
  • Excellent verbal and written communication skills in English
  • Investigative mindset, critical thinking and project management skills
  • Cyrpto knowledge is a big plus

    What would set you apart:
  • Industry Knowledge with FinTech
  • Experience working with social media CRMs (Khoros, SproutSocial, Zendesk)
  • Interpersonal skills - building and maintaining relationships with customers, ability to resolve conflict and diffuse
  • tension, takes immediate action on criticism and feedback
  • Empathy - understanding the customers’ situation, showing sensitivity and assisting them in any capacity
  • Digital Native - Using tech is as easy as breathing
  • Adaptable - able to move quickly and independently in a competitive, ever-changing environment
  • Experience working in a global organization
  • Experience or interest in cryptocurrency, blockchain and/or financial technological skill sets

Apply Now:

This job is closed

Location: remote

This job is closed


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