Binance is hiring a
Web3 Tech Support Engineer

Location: Global

Tech Support Engineer

Global /
Quantitative Strategy – Quantitative Strategy /
Full-time Onsite or Remote

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Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities

    • Help monitor/support the critical quant systems, and perform independent analysis to solve the problems.
    • Strong collaboration, communication and interaction with all stakeholders including customers, product, developer and QA team.
    • Work closely with product and developer teams across regions, participate and follow up in iteration, release and roadmap planning timely.
    • Very flexible with capability to prioritize multiple incidents and deadlines to facilitate well in a fast-paced, rapidly evolving organization.
    • High responsibility in continuous improvement in service quality and efficiency.
    • Ability to provide coaching, training, identification, optimization and documentation of the customer or business support processes.

Requirements

    • 2-8+ years of experience in similar roles, e.g. Technical Support Engineer, SL3 Engineer, Application Owner, etc.
    • Bachelor/Master degree in Computer Science, Math or related scientific disciplines.
    • 2+ years database experience (Oracle, MySQL).
    • 2+ years Web and Service related project support experience with HTTP protocol, JavaScript, RESTful, Json, Web Service, TCP/IP, Linux/Unix.
    • Must have strong capabilities to identify, analyze and resolve problems logically and systematically.
    • Can analyze production issues based on logging, DB table and codebase.
    • Understanding of software development methodologies and coding standards.
    • Experience with software application debugging and troubleshooting.
    • Familiar with technical support processes and escalation management.
    • Background in Financial industry is a plus.
    • Having experience in trading systems is a plus.
    • Understanding Execution Algos (e.g. TWAP, VWAP) is a plus.
Working at Binance
Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
Fast moving, challenging and unique business problems
International work environment and flat organisation
Great career development opportunities in a growing company
Possibility for relocation and international transfers mid-career
Competitive salary
Flexible working hours, Casual work attire

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Location: Global

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