Binance is hiring a
Web3 Spot Customer Services

Location: Remote

Spot Customer Services

Remote /
Operations, Strategy & Project Management – Operations /
Full-time Onsite or Remote

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Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities

    • Build and maintain an efficient 24*7 L2 CS support process
    • Is responsible for investigating and resolving customer issues timely from external or internal communities on the spot trading business
    • High responsibility in continuous improvement in service quality and efficiency
    • Strong collaboration, communication and interaction with all stakeholders including customers, product managers, developer and management team
    • Analyse service ticket data, and follow possible maintenance for system-level improvement
    • Very flexible with capability to prioritize multiple tasks and deadlines to facilitate well in a fast-paced, rapidly evolving organization
    • Monitor risk/operations alert and resolve issues related to daily operations.

Requirements

    • As a team, able to work in shift and provide 24/7 coverage for customer service function and alert management
    • Excellent customer service and communication skills
    • Fluent in both English and Chinese
    • Ability to work in both a team environment and autonomously
    • Demonstrate a high degree of honesty, integrity and confidentiality with a strong sense of responsibility and team work spirit
    • Strong passion to provide support to customers.



Working at Binance
Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
Fast moving, challenging and unique business problems
International work environment and flat organisation
Great career development opportunities in a growing company
Possibility for relocation and international transfers mid-career
Competitive salary
Flexible working hours, Casual work attire
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Location: Remote

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