Uniswap Labs is hiring a
Web3 IT Specialist

Location: NY New York City, New York, United States

Responsibilities:

  • Responsible for the performance of the IT infrastructure and services in the Soho office location
  • Provide technical assistance and support for incoming requests and issues related to computer systems, software, hardware and audio-visual technology
  • Troubleshoot issues in order to diagnose and identify solutions
  • Manage Tech Support tickets generated through ticketing system, seeing solutions through in a comprehensive timely manner
  • Connects with staff to build appropriate rapport; best understanding the needs, expectations, and requirements to achieve a high level of service and excellent employee experience
  • Maintains current knowledge of technological trends and news relevant to hardware, software, training, and processes
  • Communicate and work with Engineering team to escalate advanced issues
  • Coordinates account creation, provisioning and deactivation
  • Fields and evaluates department requests for hardware and software purchases
  • Provides end user training for computer hardware and software
  • Set up, troubleshoot, and support teleconferencing equipment needs, cameras, microphones, computers etc.
  • Assist in the setup and operation of AV and user computer systems, inclusive of both internal and external events
  • Work closely with the Onboarding team and our vendor ContangoIT to ensure the chosen technology requirements are provided prior to employee start dates
  • Identify opportunities for process improvements and lead optimization efforts
  • Identify chronic or recurring IT issues partnering, where needed, with other Technology teams for a resolution
  • Work closely with Engineering & Engineering Security to design and implement endpoint detection and response systems for key systems
  • Provide in-person and remote support for employees and implement solutions
  • Use your knowledge and skills to diagnose issues and to design, plan, or implement a resolution in a timely and appropriate manner.

Requirements:

  • 5+ years of experience in the administration of SaaS tools
  • 3+ years of experience leading application delivery teams in high growth environments
  • Advanced knowledge working with Google Workspace
  • Effective interpersonal and communications skills
  • Critical thinking and an ability to creatively solve complex issues
  • Able to work independently and autonomously
  • Proven customer service skills with a focus on attention to detail
  • Proven multi-tasking skills in a fast-paced environment
  • Experience supporting both PC and Mac workstations
  • Must be willing to come into the office 3 days a week
  • NYC based

Nice to Haves:

  • Experience with IT system implementations & solution architecture for global companies, including physical office infrastructure and supporting network
  • Experience with projection, lighting, and audio systems and other commercial audio-visual hardware, and how they connect together
  • Experience reading, creating, and directing others in producing 2D/3D Architectural and Technical drawings for coordinating IT projects
  • Experience integrating OIDC, SAML, and SSO systems
  • Initiative toward support process improvement
  • Proficient in Google Suite, Zoom and Active Directory tools
  • Ability to troubleshoot network connectivity and system login issues.
  • Cool-headed, self-motivated individuals who think fast on their feet and enjoy technical support will thrive in this role.
  • Love for the unicorns πŸ¦„




Apply Now:

This job is closed

Location: NY New York City, New York, United States

This job is closed


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