alxlightning

Cx Manager

Experienced multilingual professional in Customer Support, with a strong BPO background and interest in high growth/high impact projects. I've worked for big clients like Microsoft EMEA, Canon Global, booking.com, airbnb and have also taken an interest in startups.
Six Sigma trained, versed in agile methodologies and experienced in people management.

Experience: 8 years

Yearly salary: $80,000

Hourly rate: $55

Nationality: 🇭🇷 Croatia

Residency: 🇬🇷 Greece


Experience

Sales Lead
Webhelp Greece
2021 - 2021
C2B Sales Lead
Spotawheel
2021 - 2021
Customer Support Lead
ttec Greece
2019 - 2019
Customer Support Executive
Plum
2019 - 2020
Supervisor
Teleperformance Greece
2017 - 2019
Customer Support QA
Teleperformance Greece
2017 - 2018
Recruitment Specialist
Teleperformance Greece
2017 - 2018
Product Specialist
Teleperformance
2016 - 2017
Technical Support Specialist
Teleperformance Greece
2015 - 2016

Skills

jira
operations
product-manager
project-manager
sales
salesforce
customer-support
english
french
german
greek
spanish