Alxlightning
Cx Manager
Experienced multilingual professional in Customer Support, with a strong BPO background and interest in high growth/high impact projects. I've worked for big clients like Microsoft EMEA, Canon Global, booking.com, airbnb and have also taken an interest in startups.
Six Sigma trained, versed in agile methodologies and experienced in people management.
Six Sigma trained, versed in agile methodologies and experienced in people management.
Experience: 8 years
Yearly salary: $80,000
Hourly rate: $55
Nationality: ðŸ‡ðŸ‡· Croatia
Residency: 🇬🇷 Greece
Experience:
| Period | Title | Company |
|---|---|---|
| 2015 - 2016 | Technical Support Specialist | Teleperformance Greece |
| 2016 - 2017 | Product Specialist | Teleperformance |
| 2017 - 2019 | Supervisor | Teleperformance Greece |
| 2017 - 2018 | Customer Support QA | Teleperformance Greece |
| 2017 - 2018 | Recruitment Specialist | Teleperformance Greece |
| 2019 - 2019 | Customer Support Lead | ttec Greece |
| 2019 - 2020 | Customer Support Executive | Plum |
| 2021 - 2021 | Sales Lead | Webhelp Greece |
| 2021 - 2021 | C2B Sales Lead | Spotawheel |
| 2021 - | Manager, User Happiness | Remote |
Skills:
jira
operations
product-manager
project-manager
sales
salesforce
customer-support
english
french
german
greek
spanish