cbarceinas
Senior Customer Support Specialist
Security-focused support specialist with 3.5+ years in remote customer operations for a cryptocurrency platform. Experienced in troubleshooting across chat, email, and ticketing systems, documenting processes, and collaborating with both product, fraud and engineering teams. I apply a strong cybersecurity mindset to incident triage, secure user support, and knowledge-base development.
Experience: 4 years
Yearly salary: $28,000
Hourly rate: $15
Nationality: 🇲🇽 Mexico
Residency: 🇲🇽 Mexico
Experience
Skills
education
jira
security
customer-support
english
spanish