julianejso

Managed the full spectrum of the employee lifecycle across the organization in Latin America, ensuring alignment with global standards and regional nuances. Collaborated with Centers of Excellence spread in USA, Europe and Asia to implement Global Talent initiatives, successfully aligning local practices with worldwide strategies. Dedicated to process optimization, streamlined HR operations to enhance efficiency and improve employee experience. Acted as a strategic HR Business Partner to senior leadership.

Led HR operations for GoStudent across six countries, driving digital-first strategies that supported rapid scaling and alignment with global best practices. Designed and Implemented HR initiatives across the region, with specific focus on HR operations (payroll implementation, contracts and compliance), people advocacy/engagement, employee relations management, performance management, and workplace compliance. Increased staffing by 83% to fill 250 incremental positions to support business growth. Implemented the Americas Compliance assessment to focus on being 100% compliant with each country's legislation while maintaining global ways of working and company culture. Kept an average of 95% of employee satisfaction in the region, having the highest rank amongst all 23 offices. Drafted and implemented policies, procedures, and employee handbooks for 1,500+ employees. Provided counsel to 6 senior-level staff and was part of the HR senior leadership management team. Responsible for overseeing the orderly winddown of operations in the region when the decision was made to cease business activities, ensuring a responsible and compliant closure process.

Built and scaled HR operations as part of Lalamove's founding team in Latin America, establishing a decentralized, cross-border structure that supported rapid growth. Drove organizational expansion, growing the company from the ground up to over 250 employees and developing a high-performing People Operations team of six. Developed and optimized compensation strategies, partnering with HRIS, payroll, and IT to implement scalable programs, leading a benchmarking project that boosted retention and employee satisfaction. Strengthened leadership capabilities, coaching and mentoring eight managers on performance, people management, and culture-building in a fast-paced environment. Designed and executed a strategic talent management framework, achieving less than 2% attrition over two years and exceeding business goals by 5%. Enhanced employee experience and engagement, implementing a satisfaction pulse survey that maintained an eNPS of 85. Led workplace strategy and facilities expansion, spearheading the development of Lalamove’s new office in São Paulo to support business operations and team growth.

Led HR operations directly reporting to the founders, managing a small team and driving both strategic and hands-on initiatives. Developed and implemented employee programs that boosted performance, engagement, and retention while reducing turnover by 10% and cutting medical insurance costs by 35%. Fostered innovation and teamwork by organizing hackathons with the CTO and coaching 80+ employees on performance, engagement, and career growth.

Delivered talent strategies for clients across LATAM, specializing in leadership and workforce planning, recruitment and employer branding.

Recruitment specialist for sales and marketing covering the recruitment of various hierarchical levels, from specialists to top management for the areas of marketing, trade marketing, sales, business and communication.