Operations Service Manager
As an accomplished IT leader with a diverse background in the field, I believe that my skills and experience make me a strong fit for this opportunity.
Throughout my career, I have held a variety of positions that have allowed me to hone my leadership and technical expertise. From my time as a Service Desk agent in 2015 to my current role as a Operations Service Manager, I have consistently demonstrated my ability to develop and motivate high-performing teams while being responsible for driving efficiency and improving organizational performance through effective time management, advanced technological skills, attention to detail, and the ability to plan and forecast effectively.
I understand the importance of delivering a highly customer-focused service within a mission critical environment and am confident in my ability to lead and develop a team of Service Desk, 1st and 2nd line support engineers to exceed customer expectations in both technical resolution and customer service. My extensive experience in mentoring and guiding teams will ensure that they deliver a responsive and exceptional support service for client events and requests.
In addition to my technical skills, I am also highly attuned to cultural differences and able to work effectively across boundaries. My extensive travel and experience have given me a unique perspective and the ability to thrive in diverse environments. Furthermore, I am always seeking to stay current on emerging technologies and ensure that my team is equipped to succeed. I have achieved multiple certifications in different areas and am always looking to improve my knowledge.
I am confident in my ability to make effective decisions, communicate and negotiate effectively, and manage vendors to drive success for the organization. I am also dedicated to teaching and mentoring others, and have a passion for helping others grow and succeed.
With a strong focus on execution and a passion for turning innovative ideas into reality, I am eager to bring my skills and experience to a new company.
Experience: 8 years
Yearly salary: $105,000
Hourly rate: $55
Nationality: 🇵🇹 Portugal
Residency: 🇵🇹 Portugal
|2015 - 2015||Service Desk L2||Randstad|
|2015 - 2018||Service Desk L3||Teleperformance|
|2018 - 2018||IT Specialist||RTS|
|2018 - 2019||Systems Administrator||T-Systems|
|2019 - 2021||Middleware Team Leader||DXC Technology|
|2021 -||Operations Service Manager||DXC Technology|