Gnosis is hiring a Web3 Card Ops Manager
Location: Permanent employee, Full-time · United Kingdom
What you will do
About the Role
Key Responsibilities
- Operational Strategy Development: Work with the management team, payment processors, key vendors, and sponsor bank to develop and implement essential operational processes for product scaling.
- Card Operations Management: Manage all aspects of card operations, including customer onboarding, card printing and fulfilment, payment processing, customer relations operations, fraud management, chargebacks, collections, and account maintenance.
- Stakeholder Communication: Engage effectively with internal and external stakeholders to maintain clear communication and collaboration.
- Operational Excellence: Oversee all operational processes, ensure the development and maintenance of standard operating procedures, and drive quality initiatives across the customer lifecycle to deliver the highest customer experience.
- Risk and Compliance Management: Work closely with our Compliance team to establish a strong operational controls framework to manage financial and operational risks while complying with regulatory requirements.
- Vendor Management: Manage third-party vendors to ensure they meet all commitments, SLAs, and quality expectations, continuously working with them to improve delivery standards.
- Product Development Support: Assist in the development and launch of new products, ensuring operational alignment with company goals.
- Reporting and Analytics: Create and maintain operational and financial reports for comprehensive visibility and strategic decision-making.
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<h5 class="detail-block-title">Who you are</h5>
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What we can offer you
- Besides a competitive salary you will be covered with both Health and Pension Scheme.
- Our annual leave allowance is a generous 25 days plus Bank holidays.
- We share a friendly, comfortable and informal office environment in Central London.
- Do you like to work and travel? We gather the team once a year for a retreat somewhere sunny.
- And do not worry about your equipment and subscriptions. We’ll equip you with the latest hardware and provide you with all the tools you need!
We’re enthusiastic about our shared mission and enjoy spending time together!
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<h5 class="detail-block-title">About us</h5>
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<p >In November 2021, the xDai and GnosisDAO communities voted to combine their vibrant ecosystems to create the Gnosis Chain, an EVM compatible, community owned network that prioritizes credible neutrality. Secured by over 125k validators around the world, Gnosis Chain ensures a secure and resilient infrastructure. Users and developers on Gnosis Chain can also take advantage of familiar tooling and trust-minimized bridges to the Ethereum mainnet. Gnosis Chain employs the same execution and consensus layer clients as Ethereum, ensuring seamless integration with all future EIPs.
Most recently, we launched Gnosis Pay, the first decentralized payment network allowing web3 developers to integrate with a range of traditional payment schemes including Visa. Gnosis Pay allows users to spend their digital assets anywhere Visa is accepted with the same quick, seamless transactions they expect from a traditional debit card.
Embrace the future of decentralized technology with Gnosis Chain, and join us as we continue to shape the next generation of web3 advancements. Together, we are building a decentralized ecosystem that empowers users and fosters global innovation.
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