| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Insight Global | United States | $51k - $57k | |||
Bullish | New York, NY, United States | $75k - $90k | |||
Gazelle Global | New York, NY, United States | $110k - $140k | |||
Techaxis, Inc | New York, NY, United States | $90k - $100k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Altusmeus | New York, NY, United States | $114k - $127k | |||
Securitize | New York, NY, United States | $68k - $90k | |||
missing-link.io | New York, NY, United States | $87k - $101k | |||
Draper University | San Mateo, CA, United States | $135k - $171k | |||
Tether Operations Limited | ZH ZĂĽrich CH | $90k - $125k | |||
zeroShadow | Remote |
| |||
MoonPay | Remote | $63k - $65k | |||
Binance | Rabat, Morocco |
| |||
Binance | Dubai, United Arab Emirates |
| |||
Binance | Taipei, Taiwan |
| |||
Referment | New York, NY, United States | $175k - $250k |
Insight Global is currently hiring Customer Support Analysts for our client in Tempe, AZ for a 6 month contract to hire role. We are seeking a detail‑oriented, proactive Support Agent who excels in email‑based customer service and thrives in a fast‑paced environment. This role focuses on high‑volume ticket management, fraud‑related support, account safety, and issue resolution within the crypto exchange platform. The ideal candidate is highly organized, customer‑first, and capable of identifying risks, gathering case details, and escalating issues appropriately.
Core Support Operations:
-Manage approximately 40 email tickets per day
-Provide clear, timely, and accurate responses through Zendesk.
-Handle general inquiries related to the platform and user accounts.
Fraud, Safety, and Risk Support:
-Investigate account restrictions, fraud activity, and suspicious crypto transfers.
-Identify potential scams or compromised accounts (fraud expertise not required, but strong judgment is essential).
-Gather details to support fraud claims and escalation workflows.
-Monitor “urgent” or “account compromised” channels and freeze accounts when necessary to protect users.
Financial Operations:
-Support FIAT‑related issues including:
-Bank transfers
-Troubleshooting linked bank accounts
-Understanding deposit/withdrawal flows
-Provide foundational support for crypto transfers; crypto knowledge is a major plus.
Quality & Collaboration:
-Participate in the QA program to maintain high service standards.
-Follow documented processes, SOPs, and playbooks; escalate complex issues to senior team members.
-Work cross‑functionally with Operations, Training, and Leadership to route cases and improve workflows.
REQUIRED SKILLS AND EXPERIENCE
-3–4 years of experience in customer support, operations, or a client‑facing environment (email and live chat support strongly preferred).
-Experience managing high‑volume ticket queues.
-Experience using Zendesk or similar CRM platforms.
-Comfortable working weekends
NICE TO HAVE SKILLS AND EXPERIENCE
-Interest in cryptocurrency or blockchain
Pay rates:
1st shift: $27/hr
2nd shift: $28/hr
3rd shift: $30/hr
What does a blockchain developer do?
A blockchain developer is a software developer who specializes in the development of applications that make use of blockchain technology
Some of the responsibilities of a blockchain developer may include:
- Designing and implementing smart contracts.
- Creating and maintaining the infrastructure that supports the blockchain network, and developing user-facing applications that make use of the blockchain.
- Additionally, a blockchain developer may also be responsible for researching and staying up-to-date with the latest developments in blockchain technology, in order to ensure that their applications are secure and efficient.