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| Job Position and Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|
Ondo Finance📍 Remote | $98k - $150k | |||
Ondo Finance📍 Remote | $140k - $210k | |||
| $94k - $180k | ||||
| $94k - $150k | ||||
 ISO 9001 Certified | 400+ students | Learn more | by Metana | ||
| $105k - $120k | ||||
| $126k - $180k | ||||
Ondo Finance📍 Southern Asia | $126k - $150k | |||
| $84k - $90k | ||||
Ondo Finance📍 Remote | $98k - $150k | |||
Ondo Finance📍 Remote | $98k - $150k | |||
| $126k - $150k | ||||
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| $130k - $165k | ||||
| $88k - $110k | ||||
| $87k - $115k |
About the company
Hi, we're Ondo Finance. Our mission is to provide institutional-grade, blockchain-enabled investment products and services. We have both a technology arm that develops decentralized finance technology, and an asset management arm that creates and manages tokenized funds. We are the global leader in tokenized treasuries, tokenized stocks and ETFs, and are building the future of institutional-grade financial services onchain.
Founded by folks from Goldman Sachs Digital Assets Team, we’re backed by some of the best investors in the world including Founders Fund, Coinbase Ventures, Pantera Capital, Tiger Global, and more. We are currently the leaders in the space in terms of AUM and are well capitalized to continue growing the firm. We're fully remote, with team members across the U.S.
About the role
We're looking for experienced Platform Support Specialists to help build the customer-support organization serving the growing global user base of the products and platforms we support. You'll serve as the front line for users, resolving product-related issues, troubleshooting account problems, and ensuring customers receive fast, high-quality support throughout their experience.
This role goes beyond answering tickets. You'll develop deep expertise in the supported products and platforms, partner closely with Engineering and Product teams to investigate issues, and help identify opportunities to improve both the customer experience and our internal operations for the products we support.
Target outcomes
- Deliver fast, accurate, and high-quality support across the products and platforms within the scope of the support organization.
- Independently resolve the majority of customer issues and escalate technical problems with clear, actionable context.
- Build deep expertise across assigned products and platforms, including trading and perpetuals workflows.
- Identify recurring customer pain points and help improve support processes, documentation, and the overall product and platform experience.
- Maintain strong customer-satisfaction, response-time, and resolution-quality standards as support volume scales.
Responsibilities
- Provide timely, high-quality support to customers through live chat and other support channels for the products we support.
- Troubleshoot customer issues involving the products and platforms we support, identifying root causes whenever possible.
- Escalate technical issues to Engineering with clear documentation, relevant context, and reproduction steps.
- Develop deep knowledge of supported platforms, products, features, and customer workflows.
- Educate customers on product functionality, platform workflows, and best practices.
- Partner with Product, Engineering, and other internal teams to resolve complex customer issues.
- Identify recurring customer pain points and contribute ideas to improve supported products and platforms, internal processes, and documentation.
- Help maintain internal knowledge bases and support documentation.
- Support multiple products, platforms, and customer segments as business needs evolve.
- Contribute to a collaborative, customer-first support culture.
Requirements
- Approximately 5+ years of experience in customer support, technical support, or platform support.
- Experience supporting consumer-facing technology products or platforms.
- Excellent written communication skills, with the ability to explain technical concepts clearly.
- Strong troubleshooting and problem-solving abilities.
- Experience working in fast-paced operational environments.
- Ability to manage multiple customer conversations while maintaining a high standard of service.
- Strong sense of ownership and accountability.
Nice to haves
- Experience supporting cryptocurrency exchanges, consumer fintech products, or comparable financial platforms.
- Familiarity with crypto trading products, wallets, or perpetual futures.
- Experience working with Product and Engineering teams to investigate technical issues.
- Experience using AI-powered support tools or automation platforms.
- Additional language skills relevant to your region are a plus.
What we offer
- Competitive compensation including but not limited to salary, future token rights, and/or equity (according to your preferences) — We are well-funded and believe that great talent deserves great compensation.
- Full benefits (medical, vision, and dental) and flexible vacation policy (PTO).
- Remote-first team across many countries — You will be an early team member helping shape our vision, culture, and design practices.
- A+ colleagues — Our team includes alumni from: Goldman Sachs, Blackrock, Two Sigma, Bridgewater, SpaceX, AWS, Meta, Google, McKinsey, Coinbase, Circle, Uniswap.
- Best-in-class investors — We are proud to be backed by leading crypto experts and VCs, including Pantera Capital, Founders Fund and Coinbase Ventures.
How much do crypto jobs pay?
The salaries for cryptocurrency jobs vary widely depending on the specific role, industry, location, experience, and other factors
However, in general, cryptocurrency jobs tend to pay relatively well compared to other industries
Here are some examples of average salaries for popular cryptocurrency jobs:
- Blockchain Developer: The average salary for a blockchain developer in the US is around $105,000 per year, with salaries ranging from $60,000 to $180,000 per year.
- Cryptocurrency Analyst: The average salary for a cryptocurrency analyst in the US is around $85,000 per year, with salaries ranging from $50,000 to $135,000 per year.
- Cryptocurrency Trader: The average salary for a cryptocurrency trader in the US is around $95,000 per year, with salaries ranging from $40,000 to $180,000 per year.
- Marketing and PR Manager: The average salary for a marketing and PR manager in the US is around $77,000 per year, with salaries ranging from $43,000 to $128,000 per year.
- Crypto Lawyer: The average salary for a crypto lawyer in the US is around $120,000 per year, with salaries ranging from $70,000 to $200,000 per year.
Is crypto jobs legit?
Yes, cryptocurrency jobs are generally legitimate, and the industry has created many job opportunities over the years
As the cryptocurrency industry has grown, it has attracted a significant number of legitimate businesses and organizations that require talented individuals to work in various roles, such as blockchain development, cryptocurrency analysis, trading, marketing, public relations, law, and compliance, among others
However, as with any industry, there are also fraudulent job postings and scams that try to take advantage of people looking for work
It is essential to be cautious and thoroughly research any company or job opportunity before applying or accepting a position
You should always verify that the job posting is from a legitimate company and never provide sensitive personal or financial information without ensuring that the opportunity is genuine
To avoid scams, you can do the following:
- Research the company before applying for a job or accepting a job offer. Check the company's website, social media, and reviews to ensure that it is legitimate.
- Verify the job posting and contact information. Ensure that the email, phone number, or website listed in the job posting is valid.
- Don't pay for a job or training. A legitimate company will not ask you to pay for a job or training.
- Be wary of job offers that sound too good to be true. If a job offer promises a high salary or unrealistic benefits, it could be a scam.
What careers are there in crypto?
The market of cryptocurrency jobs has grown rapidly in recent years, creating a wide range of career opportunities in various sectors
Here are some of the careers in crypto that you can explore:
- Blockchain Consultant: Consultants offer advice to businesses and organizations that are exploring the implementation of blockchain technology. They help with strategic planning, implementation, and optimization.
- Blockchain Developer: Developers are responsible for creating and maintaining blockchain-based applications and smart contracts. They need to have experience in coding languages like Solidity, C++, and Python.
- Crypto Compliance Officer: These professionals ensure that businesses operating in the crypto industry comply with relevant laws and regulations.
- Crypto Journalist: A journalist who specializes in reporting on cryptocurrencies and the blockchain industry. They write news articles, feature stories, and analysis.
- Crypto Lawyer: Lawyers who specialize in the crypto industry help navigate complex regulatory and legal frameworks.
- Cryptocurrency Analyst: An analyst researches and analyzes cryptocurrencies and the market trends. They provide insights on trading, investments, and risk management.
- Cryptocurrency Educator: Educators help individuals and businesses understand the concepts and technicalities of cryptocurrencies and the blockchain technology.
- Cryptocurrency Trader: Traders buy and sell cryptocurrencies on exchanges, making profits by predicting market movements.
- Marketing and PR Manager: These professionals are responsible for promoting crypto projects, managing the brand's online presence, and building community engagement.
Can you make a career out of cryptocurrency?
Yes, it is possible to make a career out of cryptocurrency
The cryptocurrency industry has grown rapidly in recent years, and there are now many job opportunities available in various sectors related to blockchain and digital currencies
Some of the most common career paths in cryptocurrency include blockchain development, cryptocurrency trading, cryptocurrency analysis, marketing and public relations, and cryptocurrency journalism
There are also roles in cryptocurrency consulting, law, and compliance, among others
To pursue a career in cryptocurrency, it is important to have a strong understanding of the technology and how it works
This may require education or training in computer science, economics, or finance, depending on the specific career path you choose
Additionally, keeping up with the latest developments in the industry is crucial to stay competitive and relevant
As with any career, success in the cryptocurrency industry also requires a strong work ethic, dedication, and a willingness to continuously learn and adapt to new developments
While the industry is still relatively new and rapidly evolving, it has the potential to offer exciting and rewarding career opportunities for those who are passionate about the technology and willing to put in the effort to succeed.
What is crypto jobs?
Crypto jobs refer to employment opportunities in the cryptocurrency industry
This can include jobs related to the development of cryptocurrency technology, such as blockchain development, as well as jobs in crypto-related companies, such as exchanges or payment processing firms
Some examples of crypto jobs include blockchain engineers, crypto traders, and compliance specialists
These jobs often require specialized knowledge and expertise in the field of cryptocurrencies and blockchain technology.