0xbobbone
Web3 Customer Support & Community Specialist
Web3 Customer Support & Community Specialist skilled in handling user inquiries, managing community discussions, and providing clear support for blockchain, crypto wallets, NFTs, and dApps. Strong communication skills, fast learner, and experienced in guiding users through troubleshooting steps with patience and accuracy.
Experience: 2 years
Yearly salary: $16,000
Hourly rate: $15
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
Community Support Representative
Freelance 2023 - 2025
Assisted crypto users with wallet issues, failed transactions, and DEX usage. Helped users understand contract approvals, gas fees, LP locks, and token security checks. Provided fast responses on social channels and escalated technical issues to dev teams. Created simplified guides for new users on how to use DEX tools, scan tokens, and avoid scams.
Community Moderator
Various Web3 Projects 2022 - 2023
Monitored Telegram & Discord communities (5k–50k members). Answered questions, resolved conflicts, and maintained a positive environment. Reported community sentiment and user issues directly to project admins.
Skills
integration
customer-support
english