| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Crypto Bot | Remote | $63k - $85k | |||
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| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Blockchain | Remote | $105k - $150k | |||
Gravity Team | Remote |
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Hashgraph | Remote |
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Fedi, Inc. | Remote |
| |||
OpenTag | Sofia, Bulgaria | $87k - $109k | |||
Base | Remote | $90k - $100k | |||
MLabs | Remote | $72k - $76k | |||
Fedi, Inc. | Remote |
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SupportYourApp | Remote | $63k - $85k | |||
RockawayX | Remote | $90k - $96k | |||
Lensa | San Francisco, CA, United States | $60k |
@CryptoBot is one of the largest products on Telegram for buying, selling, exchanging, and transferring cryptocurrency. We have an active international userbase, with a key trading volume in CIS countries. More than 2 million users use @CryptoBot every month. We are now looking for a dedicated Customer Support Specialist who is aligned with our vision and can join us on the mission to revolutionize the financial industry.
What youĘźll be working on:
- Handle user inquiries in CRM system clearly, politely, and efficiently.
- Resolve issues independently or escalate to product, development or compliance teams when needed.
- Spot patterns in user problems and suggest improvements to internal processes and the knowledge base.
- Identify and escalate any suspicious activity to the compliance department for further investigation.
- Participate in developing the knowledge base (instructions, regulations, rules).
- Keep up with platform updates and learn new product features as theyĘźre released.
- Contribute to internal documentation and help improve onboarding for new team members.
What we expect from the candidate:
- Fluent Russian.
- Minimum of 1 year of experience in customer service, preferably within the crypto, finance, or e commerce industries.
- Excellent written and verbal communication skills with a keen attention to detail.
- Demonstrate honesty, integrity, and a proactive approach to problem-solving.
- Ability to stay calm under pressure and handle challenging users respectfully.
- Capable of processing up to 150 tickets per day without compromising quality.
- Willingness to work 5/2, preferably in the afternoon or evening (CET).
What we offer:
- YouĘźll work on a real product used by thousands of people every day.
- YouĘźll be part of a small, strong team where good ideas are noticed and supported.
- We offer room to grow â support team members have moved into compliance, product, and more.
- No bureaucracy, no micromanagement â just clear goals and ownership of your work.
Join our team at Crypto Bot and become a pivotal part of revolutionizing the crypto experience for users worldwide