0xkahlly
Web3 Customer Support Representative
Customer Support and Community Management professional with 4+ years of customer-facing experience and 3+ years supporting Web3 users across blockchain communities, wallets, and decentralized platforms. Experienced in troubleshooting wallet issues, tracking on-chain transactions, onboarding new users, resolving customer complaints, and collaborating with project teams to improve user experience. Strong communicator with a proven ability to support customers across Telegram, Discord, email, phone, and chat platforms in remote environments.
Experience: 5 years
Yearly salary: $44,000
Hourly rate: $20
Residency: 🇳🇬 Nigeria
Experience
Customer Service Representative
Denim Logistic Service Ltd 2025 - 2026
Handled 40–50 customer interactions daily through phone, email, and WhatsApp. Investigated customer concerns and coordinated with internal teams for resolution. Maintained detailed records of customer interactions and case outcomes. Followed up on unresolved cases until successful resolution. Provided timely updates regarding orders and delivery schedules.
Customer Sales Representative
Jumia Nigeria 2017 - 2020
Guided customers through product selection and order placement. Followed up on orders from purchase through delivery completion. Resolved customer complaints through phone and digital communication channels. Maintained accurate customer and order records.
Skills
ambassador
community-manager
content-writer
customer-service
customer-support
influencer-marketing
moderator
english