1paolo

Senior Tech Support | It Systems Administrator

Promoted to Tier 2 Support at FSL Ecosystem in just 3 months, I’ve resolved complex issues across flagship Web3 platforms including STEPN, STEPN GO, FSL ID, 2184, Gas Hero, MOOAR, and GMT Pay. I’ve supported thousands of users, coordinated with backend teams, documented escalation flows, and automated support processes to boost team efficiency.

Beyond Web3, I’ve operated as a one-man IT team in Dubai — leading infrastructure design, cross-border deployments, and full migrations to Microsoft 365 and SharePoint. I built executive dashboards, deployed VPNs and servers, and handled structured cabling solo.

I’m certified by Microsoft, Google, and Oracle, with 15+ years of hands-on experience in infrastructure, backend systems, and customer support. I’m now seeking remote roles in Web3 support, platform operations, or ecosystem building.

Experience: 10 years

Yearly salary: $24,000

Hourly rate: $15

Nationality: 🇵🇭 Philippines

Residency: 🇵🇭 Philippines

Experience

Senior Technical Support

FSL Ecosystem – Web3

2024 - 2025

Provided Tier 1 and Tier 2 technical support across the FSL ecosystem, including STEPN, STEPN GO (gaming app), Gas Hero, 2184 (web gaming), MOOAR (NFT marketplace), FSL ID (wallet system), and GMT Pay (card payment platform). Resolved complex user issues, documented escalation flows, and delivered platform-specific troubleshooting for account, wallet, and app-related concerns. Promoted to Tier 2 Support in June 2024, handling advanced cases, backend coordination, and system-level diagnostics.

Microsoft 365 Busienss Advisor | Technical Support

Microsoft via Upwork

2023 - 2024

Provided end-to-end support for Microsoft 365 clients across industries, combining technical troubleshooting, onboarding, and strategic advisory to drive adoption and long-term value.

IT Coordinator | Systems Administrator

Solutech Consultants - Dubai

2015 - 2023

Led full-spectrum IT operations for a construction firm with bidding and management based in Dubai, UAE and active construction sites in Iraq under ALTAFAWEQ CO. LTD. Delivered enterprise-grade infrastructure, secure cross-border connectivity, and scalable support systems across both regions.

IT Administrator

Marina Yachts LLC - Dubai

2014 - 2015

Oversaw daily IT operations and provided technical and administrative support for a luxury marine services company. Delivered hands-on infrastructure management, system development, and user support to ensure smooth business operations.

Technical Support Specialist

Transcom Worldwide

2013 - 2014

Provided frontline technical support for a US-based telecom client, specializing in troubleshooting internet, cable TV, and telephone service issues. Delivered prompt, customer-focused solutions while maintaining high service standards and performance metrics.

Skills

ambassador

customer-service

customer-success

customer-support

microsoft

sys-admin

system-engineer

tech-lead

english

tagalog

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