30thoffebruary

Built and maintained an engaged residential community of 200+ residents, serving as primary point of contact and trusted resource for community members. Designed and executed community engagement initiatives including events for 100-300 attendees (BBQs, social gatherings, resident appreciation programs), fostering connection and sense of belonging. Increased resident retention by 15% year-over-year through personalized relationship-building, proactive communication, and creating positive community experiences. Conducted thorough investigations of resident concerns and service issues, ensuring fair resolution and maintaining positive community culture while upholding policy compliance. Analyzed resident feedback data to identify trends and opportunities, collaborating with cross-functional teams to implement process improvements that enhanced resident satisfaction. Created welcoming, inclusive environment where all residents felt valued and heard, regardless of background or tenure. Provided training recommendations for service staff based on recurring resident concerns, improving overall service quality.