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Operational Support: Provide 24x7 operational support for all production practices and vendors, coordinating with various teams and vendors to implement solutions or workarounds for issues related to the application within SLA. Issue Analysis & Escalation: Conduct production issue analysis to identify root causes (RCA) and provide temporary solutions, then escalate to Level 3 if the problem is code-related. Ticket Management: Manage helpdesk tickets from intake to closure—covering priority assignment, monitoring, and ensuring timely resolution. Business Support: Ensure the smooth operation of digital banking applications and payment services (BI Fast, RTOL, QRIS, Bill Payment), as well as handle regulatory reporting to the relevant authorities.

Create Implementation design for CCTV installation. Engage in discussions with vendors to coordinate the procurement of necessary materials. Creating solution documents, including High Level and Low Level Design for Implementation. Developing OpenSource Monitoring Tools for Infrastructure Operation (Zabbix and Grafana). Resource and Services Monitoring (Virtual Machine, Web Applications, SSL Certified). Monthly Reporting (Virtual Machine CPU and Memory). Zabbix Agent Troubleshooting (Linux Server and Windows Server).