aalani2025

Scrum Master

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A results-driven and a certified Scrum Master with 16 years of extensive experience as Head of Operations at a leading financial institution. Proven ability to lead high-performing teams, optimize processes, and manage complex projects in a fast-paced environment. Seeking to leverage a strong background in operations management, coupled with recent Scrum Master certification, to drive agile transformation and deliver exceptional value in a Scrum Master role. Possesses a unique blend of leadership, problem-solving, and communication skills, with a deep understanding of risk management, product management, and fraud detection.


Experience: 5 years

Yearly salary: $96,000

Hourly rate: $50

Nationality: 🇳🇬 Nigeria

Residency: 🇨🇦 Canada

Experience

Operations Manager and Scrum Facilator
Zenithbank
2010 - 2025
•Led and mentored a team of 25+ operations professionals, fostering a collaborative and high-performance culture. •Successfully managed and executed multiple high-impact projects, including the implementation of a new core banking system and the rollout of a new digital banking platform. •Championed process improvement initiatives that resulted in a 15% increase in operational efficiency and a 20% reduction in customer complaints. •Facilitated cross-functional collaboration between operations, IT, and product development teams to ensure seamless product delivery and exceptional customer experience. •Developed and implemented risk management frameworks to mitigate operational risks and ensure compliance with regulatory requirements. •Utilized data analysis and reporting to track key performance indicators, identify trends, and make data-driven decisions.
Operations Manager and Scrum Facilator
Zenithbank
2010 - 2025
•Led and mentored a team of 25+ operations professionals, fostering a collaborative and high-performance culture. •Successfully managed and executed multiple high-impact projects, including the implementation of a new core banking system and the rollout of a new digital banking platform. •Championed process improvement initiatives that resulted in a 15% increase in operational efficiency and a 20% reduction in customer complaints. •Facilitated cross-functional collaboration between operations, IT, and product development teams to ensure seamless product delivery and exceptional customer experience. •Developed and implemented risk management frameworks to mitigate operational risks and ensure compliance with regulatory requirements. •Utilized data analysis and reporting to track key performance indicators, identify trends, and make data-driven decisions.

Skills

customer-support
microsoft
office manager
work-from-home
project-manager
english
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