abiye
Customer Service Representative
Dedicated and results-oriented Customer care Professional with five years of experience in providing exceptional customer service. Proven track record of resolving customer issues efficiently and effectively while maintaining a positive and professional demeanour. Seeking to leverage expertise in relating with customers and problem-solving to contribute to the success of a dynamic organization.
Experience: 5 years
Yearly salary: $40,000
Hourly rate: $20
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
Customer Service Representative
Mhub Technologies 2019 - 2024
Handle inbound customer inquiries via phone, email, and live chat, addressing concerns and providing accurate information in a timely manner. Resolve customer complaints and issues professionally and promptly. Collaborate with cross-functional teams to escalate and resolve complex customer issues, maintaining open communication and transparency throughout the process. Document all customer interactions and resolutions accurately in the CRM system, ensuring comprehensive and up-to-date records. Identify opportunities for process improvements and customer service enhancements, providing valuable feedback to management.
Teacher
Government Secondary School, Ijiman, Ugep, Cross River State, Nigeria 2018 - 2019
Identified students’ individual and collective learning needs and planned, prepared and delivered instructions designed to capture students interests and maximize individual learning. Developed lesson plans and taught Civic Education and History. Assessed, recorded progress and provided students’ grades and feedback. Challenged and motivated students through in-depth lectures and organized tutorials for students who require them with the aim of imparting knowledge
Skills
customer-support
english