abrahamicgiant

Product Manager/Customer Success Associate

Experienced Web3 professional with a strong background in customer support, community engagement, and product management. I’ve worked across crypto, DeFi, and fintech startups, helping to build user trust, streamline onboarding experiences, and bridge communication between product teams and users.

Known for resolving complex issues with empathy and precision, I bring a user-first mindset into every stage of the product lifecycle, from ideation and testing to rollout and support. Passionate about simplifying Web3 for everyday users, while ensuring smooth, scalable experiences for growing communities.

Let’s build the future of the decentralized web one satisfied user at a time.


Experience: 3 years

Yearly salary: $12,000

Hourly rate: $10

Nationality: 🇳🇬 Nigeria

Residency: 🇳🇬 Nigeria


Experience

Customer Support/KYC Officer
Neezerchain Solutions
2019 - 2021
Developed tailored solutions for clients based on their unique needs, fostering long-term relationships and loyalty. Conducted comprehensive risk assessments for high-risk clients, mitigating potential threats to the organization's reputation and finances. Mitigated operational risks by adhering to established guidelines when processing new account applications or updating existing records. Identified upsell opportunities within existing client base delivering customized proposals that resulted in increased revenue for the organization. Served as a liaison between sales teams and clients throughout the purchasing process, ensuring clear communication channels were maintained at all times leading up to successful transactions.

Skills

co-founder
community-manager
customer-success
customer-support
product-lead
product-manager
english