abredihin
Product Manager
Have experience in building products from scratch and creating new tools in international and Russian companies. I have experience in MVP development and A/B testing, which increased the conversion rate of customer feedback collection by 3 times. I actively apply analytical approach and more than 7 years of experience in data analysis to find product growth points and test hypotheses. My experience in improving customer experience helps me create solutions that improve user interactions with the product and help achieve business goals.
Experience: 3 years
Yearly salary: $50,000
Hourly rate: $55
Nationality: 🌏 Remote
Residency: 🇧🇷 Brazil
Experience
Product manager/Support Quality Analyst
Yandex Cloud 2022 - 2024
Responsibilities include development and implementation of support tools, optimizing customer experience, analyzing support interactions, and collecting feedback Work in a cross-team to improve user experience, interface changes, develop a customer action analysis model to reduce the cancellation rate of paid subscriptions. A/B testing
Technical support specialist
xpate 2020 - 2022
Responsibilities include supporting customers worldwide and for developing data analytics models to improve the company's profitability Resolving operational issues, integrating companies into the payment system, and onboarding employees. Responsible
Team lead support
Rocketbank 2017 - 2020
Responsibilities include customer support via chat applications and calls, supervising disputes on international transactions, and leading a cross-functional team.
Skills
analyst
product-manager
sql
web3
english
portuguese
russian