abuarahmaan

High Value Agent

Dynamic and results-driven sales and customer service professional with over a year of experience in the financial services industry. Adept at managing inbound sales and customer inquiries, particularly within the credit card and banking sectors. Proven ability to assess customer needs and provide tailored product solutions, including credit card applications and balance build services. Skilled in training and upskilling teams, with experience as a mentor for high-performance sales agents and new employees. Demonstrated success in handling high-net-worth clients and complex banking and card inquiries, ensuring a high level of satisfaction and loyalty. Excellent communication, problem-solving, and customer relationship management skills, with a strong track record of driving sales and customer retention.


Experience: 1 year

Yearly salary: $126,000

Hourly rate: $55

Nationality: 🇲🇾 Malaysia

Residency: 🇲🇾 Malaysia


Experience

High Value Agent
HSBC
2023 - 2025
Dynamic and results-driven sales and customer service professional with over a year of experience in the financial services industry. Adept at managing inbound sales and customer inquiries, particularly within the credit card and banking sectors. Proven ability to assess customer needs and provide tailored product solutions, including credit card applications and balance build services. Skilled in training and upskilling teams, with experience as a mentor for high-performance sales agents and new employees. Demonstrated success in handling high-net-worth clients and complex banking and card inquiries, ensuring a high level of satisfaction and loyalty. Excellent communication, problem-solving, and customer relationship management skills, with a strong track record of driving sales and customer retention.
Fleet Quality Assurance
Socar Mobility Malaysia
2022 - 2022
•Fleet Quality checks •Review Vendor Management cases •KYC Analytics

Skills

analyst
crm
customer-success
customer-support
sales
english
malaysian