In my current role, I served as a customer service representative for a reputable ITC consultant and outsourcing company. My primary duties revolved around assisting customers with inquiries, resolving complaints, and providing product and service information. I was responsible for handling a high volume of inbound calls and emails, ensuring that each customer received prompt and satisfactory assistance.
I developed strong communication skills, both verbal and written, which enabled me to effectively convey complex information in a clear and concise manner. Additionally, I became proficient in using various CRM systems and ticketing platforms to track customer interactions and ensure timely follow-up.
Moreover, I consistently exceeded performance targets for customer satisfaction and issue resolution, earning recognition for my dedication to providing exceptional service.
In terms of the type of job I'm seeking, I am looking for a customer service representative or support role where I can leverage my experience and skills to continue delivering outstanding service to customers. I am particularly interested in opportunities that offer growth potential and allow me to further develop my problem-solving abilities in a collaborative and supportive environment.
Experience: 4 years
Yearly salary: $10,000
Hourly rate: $10
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
store keeper
katsina sahara suite 2018 - 2019
maintain receipts, records and withdrawals of the stockroom, receive, unload and shelve supplies, rotate stock and coordinate the disposal of surpluses, perform other stock related duties, including returning, packing and labeling supplies
teacher
barda international college katsina nigeria 2017 - 2017
teaching andcarrying out various assignmentsandadministrative duties, to motivate and bring out the best in students, inculcate values in the areas of science and morals, assistedstrugglingstudentstoattainprogresslevelsbydesigningindividualizedlesson plans focused on area of development
logistics supervision
etisalat telecommunication nigeria limited 2014 - 2015
support simplification and standardization of processes to accelerate logistics and enhance efficiencies, ensure workers' schedules and instruments used for their daily function are well organized, ensure that every guest is well welcome and are giving utmost hospitality, ensure the maintenance of equipment and tools, gained strong leadership skills by managing projects from start to finish, learned and adapted quickly to new technology and software applications, demonstrated respect, friendliness and willingness to help wherever needed, exercised leadership capabilities by successfully motivating and inspiring others
security officer
u s consulate general lagos 2009 - 2012
acted quickly during emergency situations to reduce opportunity for damage and injury, wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences, checked and verified photo identification prior to granting facility access, executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of the building, provide reference service to people when it is needed
administrative office assistant
united bank of africa plc 2006 - 2008
daily organization of the office space, monitoring the office equipment and providing necessary assistance to all the staff, ensure that what staff need for their job function are provided, ensure the office is kept clean, answer and direct phone calls, organize and schedule appointments and meetings
Skills