Abusan20

In my current role, I served as a customer service representative for a reputable ITC consultant and outsourcing company. My primary duties revolved around assisting customers with inquiries, resolving complaints, and providing product and service information. I was responsible for handling a high volume of inbound calls and emails, ensuring that each customer received prompt and satisfactory assistance.

I developed strong communication skills, both verbal and written, which enabled me to effectively convey complex information in a clear and concise manner. Additionally, I became proficient in using various CRM systems and ticketing platforms to track customer interactions and ensure timely follow-up.

Moreover, I consistently exceeded performance targets for customer satisfaction and issue resolution, earning recognition for my dedication to providing exceptional service.

In terms of the type of job I'm seeking, I am looking for a customer service representative or support role where I can leverage my experience and skills to continue delivering outstanding service to customers. I am particularly interested in opportunities that offer growth potential and allow me to further develop my problem-solving abilities in a collaborative and supportive environment.