adam010
Customer Service Specialist
My name is Adam Ahmad Mustaqim, and I have 2 years of experience as a Customer Support Specialist, currently working at Pionex Global. I specialize in cryptocurrency operations, including fiat and crypto payment processing, PSP handling, and Visa/MasterCard transactions. I am experienced in resolving complex user issues, managing KYC compliance, and supporting trading and bot-related inquiries. I have a strong understanding of payment systems, settlement processes, and risk management, and I am able to perform effectively in fast-paced, data-driven environments.
Experience: 1 year
Yearly salary: $22,000
Hourly rate: $10
Nationality: 🇲🇾 Malaysia
Residency: 🇲🇾 Malaysia
Experience
Customer Support Specialist
Pionex Global 2024 - 2025
Provide customer support via email and live chat for product usage, transactions, deposits, withdrawals, and policies. Handle Spot/Futures Trading and Bot-related issues, including profit/loss, fees, and slippage. Assist with Earn, Staking, Dual Investment, and Arbitrage products. Resolve payment and transaction issues, including fiat deposits/withdrawals and card concerns. Guide users on event participation, eligibility, and reward claims, managing 20+ events. Handle compliance and KYC-related cases, including risk control accounts. Resolve wallet issues, including token/network problems, late transactions, refunds, and P2P applications. Managed and resolved 100+ support tickets in multiple areas.
Inbound Customer Service Executive
U Mobile 2024 - 2024
Resolved customer inquiries and issues professionally. Provided email and special needs support, implementing strategic problem-solving. Managed multiple tasks efficiently while ensuring attention to detail.
Internship Teacher
SMK Kompleks KLIA 2023 - 2024
Conducted classroom teaching and management. Provided special needs support, adapting teaching methods to diverse learning styles.
Skills
chatbot
communication
crm
customer-success
email-marketing
kyc
customer-support
english
indonesian
malaysian