adam010
Customer Service Specialist
I’m a dedicated and adaptable Customer Support Specialist with experience in the crypto and fintech industry, currently supporting global users at Pionex. My background includes handling trading inquiries, compliance, KYC, and product support across various platforms. I’ve also worked in telecom support and education, bringing strong communication, multitasking, and problem-solving skills. I'm now looking for remote or global opportunities in customer support or operations, especially in tech, fintech, or Web3.
Experience: 1 year
Yearly salary: $22,000
Hourly rate: $10
Nationality: 🇲🇾 Malaysia
Residency: 🇲🇾 Malaysia
Experience
Customer Support Specialist
Pionex Global 2024 - 2025
Provide customer support via email and live chat for product usage, transactions, deposits, withdrawals, and policies. Handle Spot/Futures Trading and Bot-related issues, including profit/loss, fees, and slippage. Assist with Earn, Staking, Dual Investment, and Arbitrage products. Resolve payment and transaction issues, including fiat deposits/withdrawals and card concerns. Guide users on event participation, eligibility, and reward claims, managing 20+ events. Handle compliance and KYC-related cases, including risk control accounts. Resolve wallet issues, including token/network problems, late transactions, refunds, and P2P applications. Managed and resolved 100+ support tickets in multiple areas.
Inbound Customer Service Executive
U Mobile 2024 - 2024
Resolved customer inquiries and issues professionally. Provided email and special needs support, implementing strategic problem-solving. Managed multiple tasks efficiently while ensuring attention to detail.
Internship Teacher
SMK Kompleks KLIA 2023 - 2024
Conducted classroom teaching and management. Provided special needs support, adapting teaching methods to diverse learning styles.
Skills
chatbot
communication
crm
customer-success
email-marketing
kyc
customer-support
english
indonesian
malaysian