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• Assisted subordinates and internal stakeholders to support corporate clients’ queries on all cash management products and delivered professional global payment services to Hong Kong-based top-tier clients (large local publicly listed companies), performing preventive and corrective actions as appropriate • Organized and analyzed team MI to support Manager Payment & HSBCnet team in delivering solutions and driving improvements. Oversaw selected top-tier commercial client disputes and ensured professional service delivery • Assessed top-tier clients’ daily banking activities and operational needs to perform insightful reviews, streamline processes, and contribute to the development of GLCM products, identifying opportunities to enhance operational efficiency • Identified operational weaknesses and developed innovative solutions to enhance productivity. Assisted AVP in fostering the spirit of an overall HSBC high-quality service, ensuring compliance with various legal and regulatory requirements, and consistent implementation of procedures at all times

• Actively reviewed T1 and T2 commercial clients and institutional clients’ profiles (e.g., cryptocurrency companies), managed the end-to-end KYC and AML processes, and oversaw client onboarding for new accounts, including those in Greater China, internationally listed companies, MNCs, and SMEs located in Hong Kong, Canada, Israel, BVI, Seychelles, and the Cayman Islands • Proactively reviewed official and personal documents for global compliance and audit purposes, ensuring clients’ integrity and adherence to internal and external regulations. Conducted financial crime investigations (e.g., screening political individuals, high-risk, and sanctioned clients in high-risk industries, including FIGs, energy, and chemistry), overseeing businesses in sanctioned and prohibited countries on a periodic basis, performing necessary escalations, and enhancing risk control to mitigate risks to the company • Ensured adherence to local and global compliance policies, managing SLAs and deadlines to meet team and company goals across diverse client jurisdictions • Effectively communicated risk control requirements to internal and external stakeholders, ensuring quality and efficiency in the onboarding process and assisting clients with escalations and issue resolution

• Proactively engaged with existing customers and prospects through effective conversation, identifying suitable products such as index funds, mutual funds, ETFs, mortgages, and personal, student, and small business loans to help achieve customers’ financial goals. Recommended diverse investment portfolios to align with their investment objectives and risk tolerance, enhancing their experience, building rapport, and strengthening customer trust • Identified and reported suspicious activity patterns potentially related to money laundering, such as escalated UARs from the AML team. Investigated unusual transactions in the system, identified potential money laundering activities, mitigated risk, and prepared concise investigation reports with recommendations aligned to KYC guidelines and bank procedures • Conducted client interviews using the 5C’s analysis and performed quality checks to ensure accurate data entry. Acted as the first line of defense to assess lending results and portfolios in a timely manner, providing lending recommendations in line with sound credit granting principles • Delivered friendly, professional service by conducting needs assessments to identify suitable financial solutions, accurately processing customer financial transactions, and providing personal banking, investment, and lending advice based on the bank’s policies and procedures. Demonstrated flexibility and creativity in problem-solving • Actively collaborated within the branch and across channels with BMO partners to deliver exceptional client experiences, achieving overall business goals and objectives