ade30

Synthesized and worked directly with all stakeholders and multiple data sets to derive sophisticated data solutions and dashboards. Provided the Marketing and operations team with analytics, data visualisations, and reporting. Led insights generation for strategy meetings with stakeholders and investors. Maintained existing data pipelines/dashboards.

Liaised with third party suppliers from across the world to ensure customers expectations were met. Used Microsoft dynamics, to upgrade holiday packages for customers and resolved 100% of all customer claims that came from their holidays. Created a training manual for new summer starters and onboarded 30 employees in 1 month.

Improved data accuracy, viability, and value (by 30%) by streamlining processes regarding data flow and data quality. Wrote MySQL queries for identifying high and low performing products and customers. Also cross-referenced this information with 2nd party data from social media to understand potential triggers. Cleaned, transformed, and modeled data to ensure and improve accuracy of metrics calculations. Created, modified, and troubleshot SQL queries, stored procedures, and jobs. Collaborated with functional heads to identify opportunities for operational improvement and strategic decisions in respective functions based on data. Defined and tracked key performance indicators for existing and new functions/projects across the company.