adedoyinad
Customer Support Specialist
Results driven customer service and client relationship professional with experience in brand management, community engagement, and crisis management. Skilled in delivering exceptional customer experiences, resolving client issues, and driving brand growth through strategic planning and digital marketing. Adept at handling customer inquiries, fostering brand loyalty, and optimizing processes for enhanced service delivery. The Customers satisfaction is my priority.
Experience: 7 years
Yearly salary: $28,000
Hourly rate: $15
Nationality: 🇳🇬 Nigeria
Residency: 🇹🇭 Thailand
Experience
Content Strategist | Community Manager
Content Garage, Lagos, Nigeria 2018 - 2019
Developed and managed content strategies to drive brand awareness and engagement. Created and curated engaging content for digital campaigns, blogs, and social media. Monitored and analyzed engagement metrics to optimize content performance. Managed online communities, responding to customer inquiries and fostering brand loyalty.
Community Operations Associate/Customer Support Specialist
Workstation, Lagos, Nigeria 2017 - 2018
Fostered a positive and engaged community environment, enhancing user experience. Managed customer inquiries across multiple channels, providing timely and effective support. Developed and implemented strategies to improve community engagement and customer satisfaction. Analyzed feedback and collaborated with teams to optimize service processes.
Customer Support Specialist
Roses Stores & Couture 2016 - 2017
Built and maintained strong relationships with clients, ensuring satisfaction and repeat business. Developed and executed digital marketing strategies to attract and retain customers. Handled customer inquiries and resolved issues promptly. Managed social media pages, responding to customer comments and messages.
Skills
admin
brand-marketing
communications
customer-success
customer-support
reliability
virtual-assistant
english