adeniranashabi

Customer Support Specialist

I have a strong background in customer service and a passion for organisation growth, I'm a professional ready to support businesses and help customers succeed. I am skilled in handling customer inquiries, data entry, researching, managing schedules and generating leads for businesses. I thrive on creating efficient solutions and maintaining clear communication. 

I'm proficient in tools like Google workspace, calendly, trello,hubspot, slack. I am committed to providing exceptional service, and assist teams in achieving their goals seamlessly. 


Experience: 6 years

Yearly salary: $20,000

Hourly rate: $15

Nationality: 🇳🇬 Nigeria

Residency: 🇳🇬 Nigeria


Experience

TRANSACTION OFFICER / CUSTOMER SERVICE OFFICER
Victoria Lawrence / Guaranty Trust Bank Plc
2018 - 2022
Responsible for collection of customers cash and processing same. Also, resolving customer’s complaints. Duties: Researching and resolving of customer issues on personal savings, checking and lines of credit accounts. Processing of cash withdrawals and balancing daily cash deposits with a zero error rate. Address customer service inquiries in a timely and accurate fashion. Continually meet and exceed the operational expectations of my supervisor. Handle customers complaints, providing appropriate solutions and alternative within the time limits; following up to ensure resolution. Accomplishing all given jobs or tasks with a minimum expenditure of time and effort. Maintaining confidentiality of bank records and client information.
INTERN
Federal Ministry of Works, Land and Housing
2016 - 2017
Responsible for ensuring that all files treated for the various ongoing projects are documented and well organized. Duties: Actively participated in the supervision of various housing projects to ensure it follows the scheduled allotted time. Assisted in carrying out of valuation for a 3-bedroom bungalow. Actively participated in the land surveying and supervision of the on-going National Housing Project in Birnin-Kebbi.

Skills

business-development
data-entry
research
virtual assistant
customer-support
english