adhitama

Customer Service Excellence & Hospitality • ​Implemented high standards of hospitality service in welcoming every customer visiting the store. ​• Focused on delivering a friendly and efficient shopping experience to build and sustain long-term customer loyalty within the store's operational area. ​Quality Control & Inspection ​• Held full responsibility for conducting visual and sensory inspections (including smell and leakage checks) on each customer's water gallon according to health standards. ​• Ensured that only containers meeting the eligibility standards proceeded to the production phase to guarantee consumption safety. ​Standardized Sterilization & Production Process • ​Executed strict sterilization and bottle rinsing procedures utilizing industry-standard technology with high precision. ​• Managed the entire production workflow from water refilling to bottle cap sealing with a highly maintained level of hygiene. ​Operational Efficiency & Product Handling ​• Managed store operational workflows quickly and safely, ranging from handling empty bottles to distributing products back to customers. ​• Ensured the full availability of complementary service items (such as sanitizing wipes) as part of the brand's service commitment.

Showroom & Event Management • Actively served walk-in customers at the BSD Showroom and strategically managed unit displays to capture visitor interest. • Curated and organized display units effectively to highlight key vehicle features, proven successful in driving customer engagement and creating a memorable customer experience. Customer Needs Analysis • Conducted in-depth consultations to accurately match customer profiles with the MG product lineup (such as the MG 5 GT, MG ZS, or MG 4 EV). • Ensured every customer received personalized vehicle recommendations perfectly aligned with their lifestyle, functional requirements, and budget. Financial Consulting • Structured competitive credit simulations, collaborating closely with multiple banking and leasing partners to provide low-interest packages to customers. • Built and maintained solid relationship networks with top banking institutions and leading leasing firms to offer flexible tenure options and ensure efficient credit approval processes. Database Retention & CRM • Conducted scheduled and systematic follow-ups on prospect databases, consistently achieving a monthly closing rate of 10-15%. • Focused on long-term Customer Relationship Management (CRM) with prospects, successfully converting leads while increasing the referral ratio from satisfied customers.

Market Penetration & Lead Generation • ​Actively expanded market reach through diverse direct selling activities, shopping mall exhibitions, and showroom events. • ​Consulting built a strong pipeline of new prospects utilizing effective canvassing techniques and leveraging digital platforms to reach target audiences in Cibubur and surrounding areas. ​Product Specialist & Value Proposition ​• Acted as a comprehensive product consultant for the entire Daihatsu vehicle lineup (including Rocky, Terios, Xenia, and Sigra). ​• Provided thorough education regarding key features, engine technology, and fuel efficiency to deliver strong value propositions to prospective buyers during their decision-making process. ​Strategic Customer Relationship Management ​• Managed and maintained the customer database within the Astra management system in a meticulous and systematic manner. ​• Executed persuasive and professional follow-up strategies to ensure prospect needs were fully accommodated, while safeguarding after-sales relationships to boost customer referral potential. ​End-to-End Sales & Financing Coordination ​• Oversaw the entire sales transaction workflow, starting from vehicle ordering (SPK), coordinating with leasing teams for credit verification, up to ensuring unit readiness for the vehicle handover process. ​• Committed to transparent financial simulations to deliver financing packages that were highly beneficial and structured to match customer capability.