adrianabelardo

- Led diverse client accounts, ensuring compliance and fostering strong, long-term relationships. - Directed spot, margin, and derivatives operations and funding operations with card, ACH, PayPal, FIAT, and crypto transactions, optimizing customer journeys. - Supervised onboarding, QA, and training programs, empowering remote teams and maintaining top service standards. - Drove cross-functional collaboration with Product teams, turning client feedback into impactful product and process improvements. - Achievements: 95%+ case resolution, +30% first-contact resolution, –20% chargeback losses, recognized for leadership in client satisfaction and retention.

- Led project launches in new European and LATAM markets. - Expanded client base from 0 to 200+ and generated 10K+ qualified leads first year. - Directed marketing strategies, ad campaigns, and client databases. - Collaborated with product teams to develop new features and improvements. - Fundraising.

Delivered digital marketing strategies and consulting across diverse sectors, including tourism, food, healthcare, and public administration. Developed business strategies that boosted revenue and expanded client acquisition.

Provided consulting and security solutions as well productos to maritime companies. Led teams, executed business strategies, and managed fundraising to drive growth.

Coordinated cross-functional teams and stakeholders to drive product feature development and business growth. Supported sales by preparing demos and presenting the product to C-level executives, helping convert leads into clients. Led internal process optimization initiatives, hiring and training.

Strategic consulting for startups and entrepreneurs. Led technology transfer initiatives, bridging academia and industry. Developed financial plans, market research, and international strategies.