aelyouzghi
Web3 Support Specialist
Crypto-native support specialist with direct exchange experience at Bybit and active daily engagement across web3 communities on Discord, Telegram, and Twitter. Skilled in distilling complex blockchain concepts into clear, accessible user guidance and handling high-volume inquiries across multiple support channels simultaneously. Experienced in knowledge base contribution, SOP review, and creating structured support notes that improve consistency and reduce repeat queries. Familiar with NFTs, DeFi, on-chain transactions, and blockchain gaming infrastructure from both a support and personal user perspective. Native Dutch and English speaker with professional French fluency. Comfortable working fully remote in a fast-moving, asynchronous web3 environment.
Experience: 5 years
Yearly salary: $36,000
Hourly rate: $15
Nationality: 🇳🇱 Netherlands
Residency: 🇲🇦 Morocco
Experience
Inside Sales Representative — B2B
Leyton Financial Consultancy 2022 - 2024
Exceeded monthly revenue targets by 120-140% through structured outreach, qualification, and client-focused communication. Awarded Top Salesperson of the Team (January 2023) for outstanding revenue and performance contribution.
IT 2nd Level Support Agent — B2B
AXA Insurance and Banking 2020 - 2022
Managed escalated B2B technical cases within a tiered support structure, diagnosing issues using error logs and technical documentation under strict SLA standards. Contributed to knowledge base improvements and maintained detailed follow-up protocols, reducing repeat ticket volume through systematic documentation.
Skills
customer-service
customer-success
customer-support
freelance
english
dutch
french