aeytato

I am a seasoned Senior IT Operations Manager specializing in Process Improvement & Special Projects. With a focus on managing IT Operations, my expertise lies in day-to-day event response, incident management, and ensuring the reliability of systems, services, and infrastructure. I am dedicated to aligning data flows and processes with IT Standard Processes, Security Controls, Data Privacy, business strategies, and company policies.

My extensive background encompasses technical proficiency in IT Operations, IT Process Improvements, Security, Data Privacy, and Project Management. Leveraging strong organizational skills and a customer service-oriented attitude, I am committed to driving business transformation and operational improvement within the organization.

Key Responsibilities:

• Spearheading day-to-day event response, incident management, and problem management for enterprise applications, network, infrastructure, and call center systems to minimize business operation interruptions.
• Ensuring seamless and transparent IT services, coordinating activities across departments to support 7x24 uptime commitments.
• Managing the provision of enterprise applications enhancement, maintenance, and support services, either directly or through third-party support agreements.
• Analyzing business operations, identifying inefficiencies, researching top technologies, and implementing systems-related policies, procedures, and standards.
• Staying abreast of industry trends, best practices, and emerging technologies to make recommendations aligned with future business needs.
• Conducting testing and development of disaster recovery plans, ensuring appropriate documentation and testing.
• Proposing IT budgets related to hardware, software fees, server replacement, network equipment upgrades, and new applications.
• Maintaining high user satisfaction, conducting annual surveys, and proposing plans to improve IT services and user satisfaction.
• Collaborating with MINOR IT and Partners’ Transformation Initiatives, identifying barriers to delivery and sharing best practices.
• Developing documentation and SOP for IT systems, procedures, policies, and other departmental operations, as required by business or auditors.
• Leading sessions to develop efficient enterprise-level business processes and standards, emphasizing enhanced data privacy management and compliance.
• Serving as part of the MINOR Data Protection team, actively contributing to the development of data protection processes, technologies, and controls.
• Planning and managing projects to ensure timely completion within budget constraints, with a proven track record of successful project management, including the completion of a comprehensive statistics project.

My project management skills include meticulous planning, effective resource allocation, and a keen focus on meeting project goals and deadlines. The successful completion of a statistics project underscores my ability to manage complex initiatives, ensuring they align with organizational objectives while delivering tangible results.