aferdianid

Integration API and Host-to-Host (H2H) with both Internal and External client systems, ensuring seamless data exchange and system connectivity. Involves end-to-end product feature testing using tools such as Postman, Selenium, Katalon, and custom scripts, as well as participating in daily System Integration Testing (SIT) and User Acceptance Testing (UAT). Regularly perform transaction reconciliation and provide data support to Product Owners, Marketing teams, and clients needed, including onsite when required. Adept at handling operational issues Customer Support, Advanced Bash Linux (RHEL, CentOs), Bash Powershell Windows, MacOS ranging from medium to critical severity, while also monitoring Network, and system performance through Grafana, and maintaining communication across multiple channels such as WhatsApp, Email, and Zendesk. Additionally, support as Layer 3 Customer Service operations via LiveChat HelpDesk and oversee daily operational activities to ensure smooth and efficient service delivery.

Troubleshoot and Debugging Customer Relationship Technical Support Layer 1. On-Ticketing Debugging Customer Via Zendesk (Zopim), Whatsapp, SMS, Email. Customer Experience Product. Answering Incoming Calls, Chats and Email Responses. Handling Customer inquiries via Email and Social Media. Providing Customers with Product and Service Information. Priority and Escalation of Priority Issues.