ahmaddafa
Virtual Assistant / Customer Service
Highly organized and tech-savvy Virtual Assistant with over 3 years of professional experience in customer service and client relations. Combining a strong technical background in Computer and Network Engineering with expertise in digital tools, AI prompting, and content creation. Proven track record of resolving client inquiries efficiently, boosting service quality, and supporting daily operational logistics. Adept at handling administrative tasks, managing schedules, and delivering exceptional support to global clients in a remote environment.
Experience: 1 year
Yearly salary: $50,000
Hourly rate: $30
Nationality: 🇮🇩 Indonesia
Residency: 🇮🇩 Indonesia
Experience
Customer Service Specialist
Indah Logistik Cargo 2022 - 2025
Served as the primary point of contact for hundreds of clients weekly, resolving complex inquiries, shipping issues, and customer complaints with a 95%+ satisfaction rate. Educated customers on logistics procedures, pricing, and services, effectively upselling solutions that contributed to a noticeable increase in regional sales and client retention. Optimized the daily logistics workflow by managing accurate data entry, customer communication, and secure goods packaging under tight deadlines. Collaborated closely with cross-functional teams to streamline delivery dispute resolutions, reducing customer waiting times.
Skills
ai
customer-service
prompt
social-media
english
indonesian
sunda