aithrien

• Oversee Software as a Service (SaaS) solutions for insurance and risk management tenants, driving company-wide change and release governance while ensuring regulatory alignment and maintaining operational integrity across client environments. • Develop SOC2-compliant training materials and release documentation to enhance cross-team efficiency through actionable guidance. • Orchestrate Azure DevOps pipeline promotion to UAT and Production, owning final release scope approval and deployment readiness. • Manage Release Trains across weekly, biweekly, and monthly cadences, coordinating cross-functional contributors including PMs and Team Leads to ensure after-hours alignment and achieve a ~90% on-time delivery rate. • Lead QA efforts by guiding 7+ team members in SDLC best practices, streamlining protocols to reduce post-production hotfixes and unplanned releases, improving tenant experience consistency across deployment environments. • Direct Change Management initiatives by driving process optimization through Lean Six Sigma frameworks and integrating Scaled Agile (SAFe) methodologies into existing procedures, improving team productivity across Agile Release Trains (ARTs).

• Oversaw Games as a Service (GaaS) products developed in Unity across browsers, mobile, and console platforms, designing and implementing the release framework from scratch to ensure high-quality launches, stakeholder alignment, and scalable governance across environments. • Implemented and coordinated game rollouts using feature flags, ensuring gradual deployment across different user tiers while monitoring behavioral anomalies or potential exploits before they could propagate throughout the game community. • Orchestrated GitHub pipeline management for 12+ Decentraland scenarios, resolving 95% of merge conflicts through efficient branching strategies. • Organized and monitored Alpha and Beta playtest sessions, capturing actionable feedback into balancing decisions, improved UX, and critical fixes. • Submitted builds for certification on store platforms, ensuring adherence to submission guidelines and validation to minimize rejections and delays. • Led the QA team through all release phases, implementing test coverage strategies such as regression, performance, and exploratory testing.

• Executed QA efforts for a mobile and web-based banking platform, validating automatic debit features and payment workflows. • Designed functional and automated test cases using Appium and Java, covering user flows on Desktop, iOS/Android platforms and API validation. • Reported, tracked, and triaged features and bugs via Jira, collaborating closely with development teams. • Monitored backend services and tested integration points across AWS tools including Lambda, DynamoDB, and CloudWatch.

• Executed QA efforts for a mobile expense management application used by company employees worldwide, validating core financial workflows. • Led the automation initiative by training QA team members in the use of Appium and Python, expanding test coverage across iOS/Android platforms. • Reported, tracked, and triaged features and bugs via Azure DevOps, collaborating closely with development teams. • Supported build certification processes for iOS apps, contributing to App Store readiness through Xcode provisioning and release packaging.