alagbe003

Customer Support

Experience: 6 years

Yearly salary: $40,000

Hourly rate: $20

Nationality: 🇳🇬 Nigeria

Residency: 🇬🇧 United Kingdom


Experience

Insurance Account Handler
Saga Insurance Services Limited
2023 - 2024
Managed policy renewals, new business quotations, and MTAs with precision and efficiency. Streamlined service processes, improving turnaround time and customer satisfaction scores. Collaborated across teams to resolve complex client issues, reducing complaint volume.
Senior Training Manager
Rally Trade (Fintech)
2021 - 2022
Designed and executed over 100+ client training sessions, driving a 60% increase in trading activity. Mentored analysts and account managers to improve client engagement and conversion rates.
Marketing Manager & Listing Head
The Hash Speed (Blockchain Startup)
2021 - 2021
Led token listings on major exchanges (e.g., Hotbit), improving project liquidity and exposure. Orchestrated full-scale GTM campaigns and PR initiatives, boosting community size and investor interest. Drove a 30% increase in subscriptions within three months through targeted events and partnerships.
Market Analyst & Trainer
Rally Trade
2020 - 2021
Co-developed 'Rally Trade Trading Signals,' increasing user activity by 50% within four months. Conducted market and macroeconomic analyses to guide client trading strategies.
Community Manager
The Hash Speed
2020 - 2021
Managed and grew an active crypto community, fostering trust and adoption. Implemented social media and engagement strategies that boosted online sentiment.
Senior Account Manager (Sales)
Rally Trade
2019 - 2020
Negotiated and closed key contracts, increasing profitability by 20% in two months. Strengthened client retention and satisfaction through proactive relationship management.
Marketing Analyst
TronClassic (TRXC)
2018 - 2019
Developed market positioning strategies for token launch on Metarcox. Executed digital marketing campaigns that attracted investors and strengthened token performance.

Skills

customer-support
english