albirov

Handled first-level support for 80+ customers per day, increasing the Customer Satisfaction Score. Analyzed user feedback to spot upsell opportunities, driving a rise in monthly recurring revenue during the internship. Partnered with Business Development to map new B2B partners, adding 50 qualified prospects to the pipeline. Leveraged Snowflake and Google Sheets to analyze exchange, token and user-behavior data, building control dashboards and analytical tables.

Specialized in extraordinary company transactions, wrote and analysed merger plans, company transfers, shareholders' meeting minutes, company by-laws. Prepared and reviewed financial statements: Organized key financial data and reports for management review, helping to streamline financial decision-making. Filed Periodic VAT settlements and management of related tax obligations and Preparation and submission of tax return for tax year 2021.

Built Word worksheets for operations of a hydroelectric power plant. Development of safety data sheets for work environment and safety considerations. Applied safety protocols and procedures into operational guidelines work in production chain. Monitored production process: Continuously observed printing operations, adjusting settings to correct the machine, pressure, and alignment to meet quality standards. Creation of a powerpoint and speech for the final meeting with employees analysing the performance of the year.