aleexcif
Technical Support Engineer
Please contact me at [email protected] to discuss how I can help with your current Web3 or SaaS project.
Experience:
With 10 years of experience in customer support and technical engineering roles at the forefront of innovation and development for SaaS companies, I am passionate and dedicated to providing exceptional assistance to end-users, ensuring that their experience with your products, specifically cutting-edge software that incorporates the latest technologies, features, and functionalities is seamless and enjoyable.
Current studies:
Leveraging my problem-solving skills and technical expertise from customer service and technical support, I am confidently transitioning into Web3. My background enables me to create user-focused solutions, interpret complex datasets, and navigate intricate systems, making this progression a natural and compelling next step in my career.
Therefore, I'm specializing in:
• Solidity for smart contract development on blockchain platforms.
• GraphQL to efficiently query and manipulate data.
• Blockchain Technology to fully understand its potential and applications.
• The Graph and the end-to-end process of Subgraph development, integrations and deployments
• TypeScript to build more structured, scalable Web3 applications.
• Advanced Python and SQL for DB management and data manipulation.
• Prompt Engineering to create effective and specific prompts that deliver accurate results and improve automation and efficiency in everyday processes.
Experience: 9 years
Yearly salary: $100,000
Hourly rate: $50
Nationality: 🇬🇹 Guatemala
Residency: 🇬🇹 Guatemala
Experience:
Period | Title | Company |
---|---|---|
2023 - | Technical Support Engineer | BoostUp.ai |
2014 - 2014 | Graphic Designer | GoTo, S.A. |
2022 - 2023 | Technical Support Engineer | Smartly.io |
2022 - 2022 | Senior Support Engineer | HCL Technologies |
2021 - 2022 | Account Resolutions Specialist | GoTo |
2021 - 2021 | Senior Resolutions Expert | Airbnb |
2015 - 2016 | Customer Service Representative | Fitbit |
2020 - 2021 | Technical Support Specialist | Telus |
2018 - 2020 | Customer Service Representative | Conduent |
2017 - 2018 | Senior Business Analyst | Capgemini |
2016 - 2017 | Operations Team Leader | Fitbit |
2014 - 2015 | Technical Support Representative | [24]7.ai |
Skills: