aleexcif

Technical Support Engineer

Please contact me at [email protected] to discuss how I can help with your current Web3 or SaaS project.

Experience:
With 10 years of experience in customer support and technical engineering roles at the forefront of innovation and development for SaaS companies, I am passionate and dedicated to providing exceptional assistance to end-users, ensuring that their experience with your products, specifically cutting-edge software that incorporates the latest technologies, features, and functionalities is seamless and enjoyable.

Current studies:
Leveraging my problem-solving skills and technical expertise from customer service and technical support, I am confidently transitioning into Web3. My background enables me to create user-focused solutions, interpret complex datasets, and navigate intricate systems, making this progression a natural and compelling next step in my career.

Therefore, I'm specializing in:
• Solidity for smart contract development on blockchain platforms.
• GraphQL to efficiently query and manipulate data.
• Blockchain Technology to fully understand its potential and applications.
• The Graph and the end-to-end process of Subgraph development, integrations and deployments
• TypeScript to build more structured, scalable Web3 applications.
• Advanced Python and SQL for DB management and data manipulation.
• Prompt Engineering to create effective and specific prompts that deliver accurate results and improve automation and efficiency in everyday processes.





Experience: 9 years

Yearly salary: $100,000

Hourly rate: $50

Nationality: 🇬🇹 Guatemala

Residency: 🇬🇹 Guatemala

Experience:

Period Title Company
2023 - Technical Support Engineer BoostUp.ai
2014 - 2014 Graphic Designer GoTo, S.A.
2022 - 2023 Technical Support Engineer Smartly.io
2022 - 2022 Senior Support Engineer HCL Technologies
2021 - 2022 Account Resolutions Specialist GoTo
2021 - 2021 Senior Resolutions Expert Airbnb
2015 - 2016 Customer Service Representative Fitbit
2020 - 2021 Technical Support Specialist Telus
2018 - 2020 Customer Service Representative Conduent
2017 - 2018 Senior Business Analyst Capgemini
2016 - 2017 Operations Team Leader Fitbit
2014 - 2015 Technical Support Representative [24]7.ai

Skills:

api
backend
blockchain
content-writer
css
customer-success
customer-support
design
developer-advocate
discord
front-end
full-stack
git
gpt
grafana
graphic-designer
graphql
javascript
jira
linux
macos
microsoft
moderator
mongo
office
photoshop
prompt
python
saas
smart-contract
social-media
solana
solidity
sql
technical-writer
translator
typescript
web-designer
web3
work-from-home
english
german
spanish