aleksmaznov

Dealing with sensitive data, staff personal files and post with confidentiality and accuracy. Managing bookings, preparing P&L and other reports, attending regional calls with Ops team. Dealing with complaints and difficult situations making sure that queries and complaints are resolved on the premises while staying calm and in control. Dealing accurately with money on a daily basis by following the established cashing up procedures. Planning and delegating daily/weekly tasks to front and back of house staff, as well planning tasks and duties in back of office. Taking weekly stock counts and ensuring accurate reporting. Helping General Manager to organise staff meetings, minutes taking and providing various reports. Producing various letters, contracts, references and other documents. Supervising a team, leading inductions and training sessions for the new starters, delegating tasks to front and back of house. Maximising sales, training floor staff effectively, meeting targets through communication.

Writing test scripts as well as testing various products and systems within the business. Testing of the deployment on UAT interface and providing the feedback to the product team. Dealing with unexpected system wide issues while providing clear communication to the clients affected. Providing prevention solutions and processes to the clients after the fact. Managing multiple projects including various internal and EDI projects. Leading client workshops to capture system requirements, doing vendor research, managing client demos and evaluating preferred vendor. Leading various training workshops and training sessions for clients, capturing pain points and gaps, providing optimal solutions and improvements in the processes. Managing internal projects with task allocations, deadlines and quality control as well as reporting on the progress to the management team and client stakeholders. Managing the project from the implementation until completion as well as providing post launch aftercare. Providing project management support and help build and navigate relationships between clients and suppliers. Designing process mapping and training for internal teams as providing consultancy for different areas of the product within the business. Creating and maintaining support processes for EDI integrations. Configuring EDI connections using SQL on the back office system as well as configuring 3rd party software. Working with XML and Tradacoms 9 as well as troubleshooting the message format issues.