Agent, Supervisor, Sme, Qa
Dynamic customer service professional with over 8 years of experience in delivering exceptional support across diverse technical platforms. Expertise in customer service, technical assistance, and quality management enhances the ability to resolve complex issues effectively and elevate customer satisfaction. Proven capabilities in mentoring and team collaboration foster a positive work environment and drive organizational success. Skilled in strategic thinking and problem-solving, consistently identifying opportunities for process improvements and team development. Committed to providing top-tier service while building lasting relationships with clients, ensuring a seamless customer experience.
Experience: 9 years
Yearly salary: $30,000
Hourly rate: $10
Nationality: 🇷🇴 Romania
Residency: 🇬🇷 Greece
Experience
Customer Service - Agent
Teleperformance GR 2023 - 2024
Providing customer service support for a U.S. online video platform. Responsibilities include handling incoming customer's requests to solve their technical issues; providing information about different products and features; guiding customers towards self-service; handling refund requests and investigations for fraud cases; providing top customer service experience.
Customer Service - Quality Analyst
Telus PL 2022 - 2023
Reviewing and ensuring that quality goals are met based on company's standards. Responsibilities include compiling and analyzing statistical data; performing call listening and live call monitoring; creating strategies to ensure quality standards and productivity goals are achieved; conducting feedback sessions and coaching team members.
Customer Service - Agent & Senior
Teleperformance GR 2021 - 2022
Providing technical support for a U.S. phone manufacturer. Responsibilities include handling calls to solve technical issues; answering questions about products; providing top customer service experience; providing support to Agents and guidance towards resolution.
Customer Service - Agent & Supervisor
CGS ROMANIA 2019 - 2021
Providing technical customer support for U.S. internet/tv/landline service company. Responsibilities include taking calls and providing technical assistance; handling refund requests and billing plans; providing floor support to agents.
Customer Service - Agent, SME & Supervisor
CGS ROMANIA 2018 - 2019
Providing customer service for U.S. top mobile carrier in the billing department. Responsibilities include taking calls and providing assistance; handling refund requests; providing floor support to agents.
Webmaster & Office Manager Assistant
INFO3D 2015 - 2017
Creating websites, online stores, and virtual tours. Responsibilities include updating website information; guiding clients on product usage; managing social media accounts; technical troubleshooting.
Skills
