alexgamilton

Community Manager

Customer-facing specialist with a mix of real client experience and hands-on ops work. I did direct client consultations and field sales at a global FMCG company, then built client onboarding flows, FAQs and knowledge bases in Notion for small teams. Every day I work with data and AI tools — turning messy spreadsheets and raw user feedback into clear, actionable summaries.

Looking for: fully remote roles in customer support, customer success, community management or operations at an international product company. I write carefully, communicate with empathy, pick up new tools fast, and I'm flexible on hours (evenings and nights OK). Native Russian, confident English. Open to relocation, ready to start within a week, happy to complete a test task. 


Experience: 1 year

Yearly salary: $30,000

Hourly rate: $15

Nationality: 🌏 Remote

Residency: 🌏 Remote


Experience

B2C Sales & Customer Experience Specialist (IQOS)
Philip Morris International
2025 - 2026
Field sales and direct client consultations: listening to customer needs, handling objections with empathy and guiding people to confident decisions. Translating complex product details into simple, human language. Working in a target-driven environment without losing a friendly, long-term approach to customers. Daily discipline: KPI reporting, territory analytics, clean follow-through.
Operations & Onboarding Consultant — Notion + AI (freelance)
Self-employed
2024 - 2026
Built "Agency OS" — an operating system for small creative teams in Notion: client onboarding portals, SOPs, knowledge bases and task management. Turned founders' chaos into clear step-by-step workflows after short interviews. Automated data processing, reporting and routine docs with AI tools, saving teams hours every week. This is hands-on experience building exactly what strong support and ops teams need: FAQs, help centers, smooth onboarding and calm, structured communication.

Skills

account-manager
community-manager
customer-support
english
russian