alicelirab
Customer Support Specialist
Customer Experience specialist with 3+ years of experience across tech, education, and Web3. Skilled in managing customer interactions, QA processes, and user experience analysis. Strong communicator with proven ability to identify customer pain points and drive process improvements.
Experience: 1 year
Yearly salary: $18,000
Hourly rate: $10
Nationality: 🇧🇷 Brazil
Residency: 🌏 Remote
Experience
Educational Supervisor
Ser Educacional Group 2023 - 2023
Created and gathered learning materials for students. Supported students through personalized guidance and responses to academic inquiries. Tracked student progress and suggested actions to improve success rates.
Customer Experience Assistant
Ser Educacional Group 2021 - 2023
Onboarded new customers by email and WhatsApp marketing strategies. Developed and tracked OKRs for customer success. Stimulated upsell and cross-sell sales for postgraduates. Created artwork and texts for email marketing campaigns and social media.
Customer Support Assistant
Jogue Fácil 2021 - 2021
Delivered support via chat and email for iGaming clients. Helped structure quick and effective response templates to streamline communication. Assisted in documenting common customer issues and suggested improvements to the support process.
Skills
communications
customer-success
email-marketing
salesforce
community-manager
english
portuguese
spanish