aliciamejia7
Customer Support
Results-driven banking and customer service professional with extensive experience in financial services, fraud prevention, and operations. Proven ability to handle complex transactions, resolve escalations, and ensure compliance with banking regulations. Strong analytical skills, attention to detail, and commitment to providing exceptional client experiences.
Experience: 11 years
Yearly salary: $40,000
Hourly rate: $20
Nationality: 🇺🇸 United States
Residency: 🇺🇸 United States
Experience
Global Retail Alarm Specialist
JP Morgan Chase 2024 - 2025
Monitored security alarms and financial transactions to detect potential fraud. Investigated suspicious activity and collaborated with internal teams to mitigate risk.
Account Protection Analyst / Fraud Specialist
American Express 2024 - 2024
Investigated suspicious financial activity, including identity theft and unauthorized transactions. Provided fraud prevention education to customers while ensuring financial security.
Client Support Specialist
Silicon Valley Bank 2023 - 2023
Assisted high-value clients with banking inquiries and financial transactions. Maintained compliance with banking policies while delivering superior customer service.
Operations Specialist / Mortgage Processing
JP Morgan Chase 2019 - 2022
Reviewed and approved financial documents, including trusts, POAs, and lease agreements. Managed mortgage processing, ensuring compliance with FNMA, FHLMC, and Non-Agency guidelines. Partnered with underwriters, title companies, and legal teams to resolve escalations efficiently.
Short Sale Specialist
JP Morgan Chase 2017 - 2019
Guided customers and third parties through the short sale process with clear communication. Researched financial documentation and ensured compliance with banking regulations.
Home Loans Mortgage Specialist
Bank of America 2016 - 2017
Processed mortgage modifications, bankruptcy filings, and special loan agreements. Resolved client inquiries with a focus on accuracy and first-call resolution.
Customer Service Representative
Wells Fargo 2015 - 2016
Provided tailored banking solutions while ensuring compliance with financial policies. Managed high volumes of customer inquiries with efficiency and professionalism.
Skills
analyst
customer-success
customer-support
english