alinahural
Client Service Specialist| Financial Services
Hardworking and self-motivated, gifted at lead generation and efficiently resolving customer issues. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Extremely motivated to constantly develop my skills and grow professionally.
Experience: 3 years
Yearly salary: $40,000
Hourly rate: $35
Nationality: 🇵🇱 Poland
Residency: 🇵🇱 Poland
Experience
Client Service Support Senior Administrator
State Street Corporation 2023 - 2025
Providing timely and professional responses to all inquiries. Performing operational tasks, including transaction and data reconciliation, and client reporting. Preparing reporting for UK clients and supporting Netherlands clients e.g. income forecast, payment requests, expense calculations, management fees and review. Communicating with external and internal clients in responding to their needs within complex services and high risk functions. Cooperating with direct manager on taking responsibility of personal development, self-evaluation, participating in meetings and others.
Café Manager
La Petite France 2021 - 2021
Effectively coordinating daily cafe management operations, resulting in greater productivity and higher levels of customer satisfaction. Interview, hire, train and schedule staff. Investigating and resolving customer complaints. Promoting the cafe through social media (Instagram, Facebook).
Internship
Local Government Appeal Court 2018 - 2018
Supplying usage reporting. Making sure that the correct paperwork and computer input was done in a timely and professional manner. Observing and assisting court proceedings. Filing and processing legal documents, orders, and requests.
Skills
accounting
analyst
communication
finance
microsoft
operations
customer-support
english
polish
russian
ukrainian